About Nizibiit

Hi @Nizibiit ,   please find below more detailed information about your unit:   RAM: Your unit has 2 RAM slots and it may be upgraded until 64GB max. The NB should be compatible with  DDR4 SO-DIMM (PC4-21300/ 2666 MHz) RAMs   SSD:  Your unit comes with a 1TB SSD, which is above average. The NB should be compatible with M.2 PCI Express Gen3x4 SSDs To play on the safe side, always buy parts from resellers that would accept return and refund in case you are not able to use them.   Regards, Gehringer ... View more

Hi @Nizibiit ,   I've acknowledged your problem and that will be treated via private message due to privacy guidelines Regards, Gehringer ... View more

Hi @Nizibiit ,   I  am sorry to hear that.   It is not common, but sometimes even new products will present a fault. In the end, this is why products have warranty.   if it is indeed a hardware issue and your unit is in warranty, your product will be repaired free of charges, unless the technicians diagnose the issue was caused by factors not covered by warranty (external damage, liquid contamination, etc) Regards, Gehringer ... View more

Hi @Nizibiit ,   in this case, I would recommend you to get in touch with Medion technical support team via phone or form and have your NB sent to our workshop so it can be better assessed by a technician.   You can find the contact details at your country's Medion website.   Please find here the link to the UK's one.   Regards, Gehringer ... View more