Over seanbirkhead

seanbirkhead · ‎24.08.2021

Just adding some more detailed steps here as I have seen other posts related to similar problems. My issue was the Realtek LAN card and more specifically the Realtek driver for that card. To expand on my own solution: I had to do the following steps. 1. Take the laptop offline i.e. disconnect any wifi connection or LAN cable. This is important as Windows update immediately tries to re-install the manufacturer drivers from Windows online update during later steps. 2. From device manager , I uninstalled the network card AND ticked the box to delete the existing driver. This is also important otherwise Windows will just use the same driver again when it re-installs the network card later if you don't chose the option to delete the existing driver. 3. Reboot the laptop. It is important that the laptop stays disconnected from the internet during and after reboot so if using wifi make sure it doesn't automatically re-connect. If in doubt it might be just a good idea to switch off the internet router to be sure. 4. After reboot Windows should have re-installed the device and used the Microsoft in-built drivers. If this solves the problem and there are no more WHEA-logger entries in event viewer then the following needs to be done before bringing the laptop back online. 5. Create a group policy to prevent future automatic driver updates for the problematic device. Group policy editing is only available through a GUI on Win 10 Pro but there is a workaround that still allows it to be done through registry entries on Win 10 Home. There are instructions for doing this (including the Win 10 Home workaround here : https://www.tenforums.com/tutorials/146562-prevent-windows-update-updating-specific-device-driver.ht... ) 6. Once the group policy is in place or the registry edited you can then bring the laptop back online and the driver should not update again in future.

seanbirkhead · ‎24.08.2021

I was the one that found the solution to to my own problem in that other post being referred to. My issue was the Realtek LAN card and more specifically the Realtek driver for that card. To expand on my own solution: I had to do the following steps. 1. Take the laptop offline i.e. disconnect any wifi connection or LAN cable. This is important as Windows update immediately tries to re-install the manufacturer drivers from Windows online update during later steps. 2. From device manager , I uninstalled the network card AND ticked the box to delete the existing driver. This is also important otherwise Windows will just use the same driver again when it re-installs the network card later if you don't chose the option to delete the existing driver. 3. Reboot the laptop. It is important that the laptop stays disconnected from the internet during and after reboot so if using wifi make sure it doesn't automatically re-connect. If in doubt it might be just a good idea to switch off the internet router to be sure. 4. After reboot Windows should have re-installed the device and used the Microsoft in-built drivers. If this solves the problem and there are no more WHEA-logger entries in event viewer then the following needs to be done before bringing the laptop back online. 5. Create a group policy to prevent future automatic driver updates for the problematic device. Group policy editing is only available through a GUI on Win 10 Pro but there is a workaround that still allows it to be done through registry entries on Win 10 Home. There are instructions for doing this (including the Win 10 Home workaround here : https://www.tenforums.com/tutorials/146562-prevent-windows-update-updating-specific-device-driver.html ) 6. Once the group policy is in place or the registry edited you can then bring the laptop back online and the driver should not update again in future.

seanbirkhead · ‎26.07.2021

@kamikazedan , I agree. My BIOS also does not appear to have been updated by Windows update. I am unlikely to buy another Medion product in the future if I can't ensure it is going to stay current with the latest security updates or bug fixes for the BIOS.

seanbirkhead · ‎15.04.2021

Hi @ludwig1970 , I've never had the problem again since reverting to the Microsoft Driver and sticking with it. Windows has never tried to update the driver again either because of the group policy rule I created so I couldn't say if there is a newer Realtek driver that solves the issue. Regards, Sean

seanbirkhead · ‎17.12.2020

Since rolling back to the Microsoft driver I have had 0 errors for the last 3 days.

seanbirkhead · ‎14.12.2020

I installed the latest driver from the Realtek site which was newer than the one that that Windows update had installed. It did not solve the problem unfortunately even after installing / rebooting etc. in the sequence you suggested. I rolled back to the Microsoft driver again and the problem goes away again. In fact I get faster throughput over LAN when using the Microsoft Driver than when using the Realtek driver. I'm probably not going to keep chasing this any more as the Microsoft driver seems stable , error free and fast so I have created a group poilcy rule to prevent any future updates to the LAN card driver. This should cause Windows update to fail when it tries to update the driver and then I can just hide that update when and if that happens.

seanbirkhead · ‎12.12.2020

Update : Windows update just installed this driver and the problem immediately returned : Realtek - Net - 10.42.526.2020 I rolled back the driver and the problem went away again.

seanbirkhead · ‎11.12.2020

My last plan (re-install old chipset drivers) didn't work. While maybe a little overkill, what I ended up doing was the following: I booted into safe mode (no networking) Then in device manager I uninstalled every peripheral device (except for my c: drive) and at the same time chose the option to uninstall the driver for the device. I then immediately rebooted normally. All the uninstalled devices got re-installed and now I have no WHEA warnings. So, unfortunately, I can't pinpoint exactly where the problem was but that process seems to have fixed it.

seanbirkhead · ‎10.12.2020

Just got this reply from microsoft so I am on the right track already I think : You have problems with Intel(R) PCI Express Root Port. Please update motherboard driver and/or firmware from PC/motherboard support site.

seanbirkhead · ‎10.12.2020

I don't think it is a networking issue. I have disabled both the LAN adapter and the wifi adapter in device manager and I still have the problem so it has to be somewhere else. My next plan is to set windows update to only notify of updates but not to install them and then to re-install the chipset drivers from the recovery partition i.e. the drivers the machine presumably came with originally.

seanbirkhead · ‎10.12.2020

As it happens I have not managed to stop the warnings completely , I have just reduced the frequency. I still get one randomly and around 20 per hour even though i have terminated every non-essential program where i am comfortable that I know what it does. I would prefer not to stop the service. Instead I would like to understand if I have a potential hardware fault or a driver issue. My laptop has never been on wifi. I have always been on ethernet. For troubleshooting I turned off wifi in settings anyway but it had no effect. I then turned back on wifi and connected it and unplugged the ethernet. Again, no effect. I still have intermittent warnings. I have tracked the device ID in the warning messages through device manager and it appears to be linked with this device : Intel(R) PCI Express Root Port #15 - A336 I rolled back the driver on that device and it did not stop the warnings. I also uninstalled the device , removed the driver, and allowed it to re-install but I still have warnings. Maybe if there is a Medion Engineer reading this thread you could suggest more troubleshooting? Thanks, Sean

seanbirkhead · ‎10.12.2020

Thanks for the reply. The process is Service Host: Diagnostic Policy Service , svchost.exe. That doesn't tell us much. So , I have begun the laborious process of disconnecting all peripherals and terminating all non-essential programs. I have it at the point where I have stopped the warnings so now i will gradually restart programs and reconnect peripherals until I find the culprit. I fill post any findings or solutions here as I go along.

seanbirkhead · ‎10.12.2020

Hi, I have literally thousands of these warnings occurring several times per minute. Can anyone direct me towards a solution? Laptop is a MEDION ERAZER P15805 (MD 61593) UK This is what is in the event log : A corrected hardware error has occurred. Component: PCI Express Root Port Error Source: Advanced Error Reporting (PCI Express) Primary Bus:Device:Function: 0x0:0x1D:0x0 Secondary Bus:Device:Function: 0x0:0x0:0x0 Primary Device Name:PCI\VEN_8086&DEV_A336&SUBSYS_85501558&REV_F0 Secondary Device Name: > - <System> <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" /> <EventID>17</EventID> <Version>1</Version> <Level>3</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2020-12-09T22:48:55.9590600Z" /> <EventRecordID>661862</EventRecordID> <Correlation ActivityID="{7e1e7ee5-ec71-44d6-b42d-da86c315a368}" /> <Execution ProcessID="6200" ThreadID="8024" /> <Channel>System</Channel> <Computer>ERAZER</Computer> <Security UserID="S-1-5-19" /> </System> - <EventData> <Data Name="ErrorSource">4</Data> <Data Name="FRUId">{00000000-0000-0000-0000-000000000000}</Data> <Data Name="FRUText" /> <Data Name="ValidBits">0xdf</Data> <Data Name="PortType">4</Data> <Data Name="Version">0x101</Data> <Data Name="Command">0x10</Data> <Data Name="Status">0x407</Data> <Data Name="Bus">0x0</Data> <Data Name="Device">0x1d</Data> <Data Name="Function">0x0</Data> <Data Name="Segment">0x0</Data> <Data Name="SecondaryBus">0x0</Data> <Data Name="SecondaryDevice">0x0</Data> <Data Name="SecondaryFunction">0x0</Data> <Data Name="VendorID">0x8086</Data> <Data Name="DeviceID">0xa336</Data> <Data Name="ClassCode">0x30400</Data> <Data Name="DeviceSerialNumber">0x0</Data> <Data Name="BridgeControl">0x0</Data> <Data Name="BridgeStatus">0x0</Data> <Data Name="UncorrectableErrorStatus">0x0</Data> <Data Name="CorrectableErrorStatus">0x1000</Data> <Data Name="HeaderLog">00000000000000000000000000000000</Data> <Data Name="PrimaryDeviceName">PCI\VEN_8086&DEV_A336&SUBSYS_85501558&REV_F0</Data> <Data Name="SecondaryDeviceName" /> </EventData> </Event>

seanbirkhead · ‎02.11.2020

Thanks @Gehringer

seanbirkhead · ‎30.10.2020

Hi, Can anyone tell me where I can get a BIOS update for MEDION ERAZER P15805 (MD 61593) UK Thanks, Sean

Registratiedatum	‎28.06.2020 13:16
Datum laatste bezoek	‎14.10.2021 13:24
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Over seanbirkhead

Re: Thousands of event log Warnings from source WH...

Re: ALOT of WHEA-Logger warnings!!

Re: How can I update the BIOS on MEDION ERAZER P15...

Re: Thousands of event log Warnings from source WH...

Re: Thousands of event log Warnings from source WH...

Re: Thousands of event log Warnings from source WH...

Re: Thousands of event log Warnings from source WH...

Re: Thousands of event log Warnings from source WH...

Re: Thousands of event log Warnings from source WH...

Re: Thousands of event log Warnings from source WH...

Re: Thousands of event log Warnings from source WH...

Re: Thousands of event log Warnings from source WH...

Thousands of event log Warnings from source WHEA-L...

Re: How can I update the BIOS on MEDION ERAZER P15...

How can I update the BIOS on MEDION ERAZER P15805 ...

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