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Sorry about that. I have however discovered a way to get the drive out. The photo attached to this mail shows the issue I had. If anyone has a similar issue with this machine then this is a way out. Not obvious at first but relief at success. The drive is secured in the housing by 3 screws. One facing you as you look at the drive & two at the bottom of the case where the casing is raised to form part of the disk housing. I had no problem getting those screws out. Just in front of the raised part are two plastic plugs. I found that removing these allowed me to ease the drive out. It was also an easy matter to put a drive already had (I was looking at experimenting with RAID) in the place of the suspect drive which is now going back for repair/replacement. Notice the plastic plugs in front of the drive. ... Mehr anzeigen

Hi I have just discovered the way to resolve the issue that I reported a few days ago for not being able to uninstall the Windows Fax and Scan product. By way of fuller information I have two accounts on my machine. The one I use regularly (like now) is  a standard user account & an administrator account. This makes for a more secure environment. With the majority of products I either "runs as administrator" & provide the password or let the software prompt me for the administrator password.   This morning whilst following up on a minor configuration issue from the latest Windows update, which I resolved, I thought I'd see how, whilst being logged in directly as administrator if I could uninstall the Scan & Fax feature. Surprise Surprise, it took me to the settings page & showed me where it was installed & allowed me to successfully remove it. I can only think that this was something to do with the way the software build was created by Medion. I haven't checked to see if I could re-install from the Administrator account but I guess I could. Thank you to @Gehringer for the response. ... Mehr anzeigen