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Model P7651-MD61016 - Webcam stopped working, not listed in devices, not found with hardware search

Trainee
Message 11 of 15
196 Views
Message 11 of 15
196 Views

Re: Model P7651-MD61016 - Webcam stopped working, not listed in devices, not found with hardware sea

Hi @Gehringer,

 

I am now on my phone as I decided to do a reset (keeping personal files but losing apps/programmes). 

 

I am absolutely furious as nothing has changed - still no cam, no USB3, only 1 USB3...plus now I have to re-install every programme from scratch, including Outlook (the data files better be there for all my 6 email accounts - work and personal) . I now have at least 2 days work ahead of me to get this laptop back to some kind of working order, and still no cam, etc. 

 

When is there going to be a fix for this? I will not go back to a full factory reset as God knows what else I'll lose! ! 

 

I am both furious and disappointed at the same time. I spent a lot of my hard-earned cash on this laptop last December, agonising over spending so much, and now I will lose two days pay as well getting it back to some ki d of working order!  

 

Moderator
Message 12 of 15
170 Views
Message 12 of 15
170 Views

Re: Model P7651-MD61016 - Webcam stopped working, not listed in devices, not found with hardware sea

Hi @flynntommy, I am very sorry for your situation.

 

Unfortunately, if this is the case, Medion can't launch patches to solve Windows updates issues but we understand the waiting may be unpleasant.

Regarding your case, we will continue to look for solutions to solve your problem, whenever it is possible.

Concerning your e-mail messages, if they are in the cloud or if you have backed local data up before performing the factory settings reset, there is no reason for losing any data.

After a successfull factory settings reset, you should see your webcam listed back among your devices. Is this the case?

Prior to reinstalling all the programs, since you are also experiencing USB issues after the reset, please check at your device manager menu if both your webcam and USB drivers are active and updated. Look for exclamation marks on them and, if that is the case, disable them, reinstall drivers and re-enable them.

 

If this does not solve your problem, it might be a Hardware fault and, in this case, please visit this website and get in touch with Medion helpline for booking a repair.

 

Please come back and let us know if your problem is solved.

 

Regards,

Gehringer

Trainee
Message 13 of 15
138 Views
Message 13 of 15
138 Views

Re: Model P7651-MD61016 - Webcam stopped working, not listed in devices, not found with hardware sea

I have yet to do a factory reset as I decided to wait for the so-called major update on November 12th.  I did the update and still nothing has changed.  I cannot believe that I will have to do a factory reset, losing everything I have, just to fix an issue that was not my fault.  I now have to give up hours of my time to do this, thus losing work hours (and payment!).  I am now wishing that I had spent the little extra on a Macbook.  I had one before and never had an issue with it.  I went back to laptops as I couldn't afford the high price - but now I wonder would it have been worth it.

Never again will I choose a Medion laptop or Windows.

Highlighted
Moderator
Message 14 of 15
114 Views
Message 14 of 15
114 Views

Re: Model P7651-MD61016 - Webcam stopped working, not listed in devices, not found with hardware sea

Hi @flynntommy and welcome back to the Forum.

 

Once again, I am very sorry for your situation and I can understand your frustration.

 

I insist that if you back local data up before performing the factory settings reset, you shouldn't lose any data stored in the HD.

 

Also,If this does not solve your problem, you can still count on Medion to help you check if it is a hardware fault.

Just get in touch with its helpline for booking a repair through this website.

 

In the meanwhile, have you contacted Microsoft to let them know about your case? They may offer you a solution if the problem is with the Windows update.

 

Please don't hesitate to come back and let us know if (and how) has your problem been solved.

 

It would help a lot other users which may be having the same issue as you are.

 

Regards,

Gehringer

Trainee
Message 15 of 15
35 Views
Message 15 of 15
35 Views

Re: Model P7651-MD61016 - Webcam stopped working, not listed in devices, not found with hardware sea

Hi @Gehringer and Merry Christmas

I finally have had to give in and did a factory reset today, December 26th, when I finally had some free time. I wiped the laptop, deleting all files and then restarted from scratch.

Unfortunately, it was not a success - the webcam still was not recognised, nor would it work; the USB3 still gave the error message, and one of the USB2 was the same as before.

I have now sent an email to the helpline, requesting a repair.

It has been so disheartening that nothing would work, and I am furious at Microsoft for the complete lack of support, as I am still assuming it was a Windows Update that caused the issues.  We will see if that is the case when Medion respond to the repair request.

Many thanks for all the patience and advice. It has been very much appreciated.

Tommy