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Medium 65 in 4k tv

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Aflo
Beginner
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Bericht 1 van 3
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Medium 65 in 4k tv

We have just bought this TV and when we plug in the Xbox the picture is very grainy, is there something I am not doing right, the picture is terrible

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Aflo
Beginner
Bericht 3 van 3
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Bericht 3 van 3
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Thank you, a different lead has worked but I was using a 4k lead so I think that was wrong, the one that came with the TV worked well.

Bekijk de oplossing in de community in het oorspronkelijke bericht

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EastClintwood
Moderator
Bericht 2 van 3
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Hi @Aflo, and welcome to the community.

 

Please check if the HDMI cable you are using supports 4k. There is a difference between standard HDMI (not 4k ready) and high-speed HDMI (ready for 4k).

If your cable supports 4k, please send me your MSN number to solve the problem directly for your exact model. 

 

Best regards,
EastClintwood


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Aflo
Beginner
Bericht 3 van 3
1.515 Weergaven
Bericht 3 van 3
1.515 Weergaven

Thank you, a different lead has worked but I was using a 4k lead so I think that was wrong, the one that came with the TV worked well.

2 ANTWOORDEN 2