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USB devices working partially on my Medion laptop

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Deleted
Trainee
Message 1 of 2
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Message 1 of 2
909 Views

USB devices working partially on my Medion laptop

Just bought a Medion S15449 and USB devices are recognized but partially work.

 

-I have an external USB audio card which is recognized by Windows but not by its own software 

-Kobo ebook reader is recognized as a device but Windows doesn't open it as a storage

 

  • Both device are recognized perfectly with the same USB cable with another Windows laptop
  • Same behaviour on all USB ports (2.0 and 3.0)
  • Uninstalled USB controllers and reinstalled USB drivers but nothing changed
  • Other USB devices work fine (keyboard, mouse, usb drives...)

Deleted_0-1639087552181.png

 

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Deleted
Trainee
Message 2 of 2
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Message 2 of 2
895 Views

I tried the device with a bootable Linux distro and it's being fully recognized.

 

What could be missing on Windows? Everything seems to be updated to last version, also checked with Medion Service App.

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