MD63645 microphone issue

[dr_hfuh]

Hi there, I'm having trouble with my inbuilt mic not working at all. I first noticed when using Zoom but when I go into settings and Test Microphone it doesn't register anything. I've tried a factory reset but still get no response - even when I select Realtek or System. Has anyone any ideas what I could try?

Many thanks

[Fishtown]

Hi  @dr_hfuh 

Switch not turned on, on the side?

see page No.15:   “Private mode” sliderswitches the webcam and internal microphone on/off

  http://bda.medion.com/bda_e14304_e14303_e14302_e14301_en.pdf

or Aldi User manual Page 6 / No.14

http://bda.medion.com/bda_40075740.pdf

bye Fishtown

[dr_hfuh]

Hi @Fishtown, thanks for getting back so quick. I've tried the slider on and off but still nothing I'm afraid. It definitely used to work up to about a fortnight ago, I'm not sure what to try next? 

[Fishtown]

Hi @dr_hfuh 

was there a Windows update two weeks ago?

Look in the device manager, is there an exclamation point somewhere?

Try the Medion service app:

https://community.medion.com/t5/FAQs/FAQs-zur-MEDION-Service-App/ta-p/83509

http://medion.servify.tech/MedionServiceApp.msi

bye Fishtown

Useful driver package:

www1.medion.de/downloads/index.pl?op=detail&id=20192&type=treiber&lang=uk

[dr_hfuh]

Hi @Fishtown, I think there was an update about 2-3 weeks ago. I've looked in Device Manager and there's no exclamation marks or any indication that there's anything wrong with the mic. I ran diagnosis on the Medion Service app and again it said all was fine. I've installed that driver package and it was succesfull with 7 out of 12. I'll paste the log on the end of this message. I restarted but still nothing from the inbuilt mic. Thanks again for your help - the mic on my headphones works fine if that's of any relevance? 

CHECKING IF DRIVERS ARE PRESENT:

01.AMD_Chipset\*.inf exists.
02.AMD_Audio\*.inf exists.
03.AMD_VGA\*.inf exists.
04.AMD_PSP\*.inf exists.
06.Codec_8843\*.inf exists.
07.WLAN_21_40\*.inf exists.
08.BT_21_40\CCP\*.inf exists.
08.BT_21_40\HRP\*.inf exists.
08.BT_21_40\JFP\*.inf exists.
08.BT_21_40\SDP\*.inf exists.
08.BT_21_40\SFP\*.inf exists.
08.BT_21_40\STP\*.inf exists.
08.BT_21_40\THP\*.inf exists.
08.BT_21_40\WSP\*.inf exists.
09.CardReader\*.inf exists.

INSTALLING DRIVERS:

PNPUtil -a "01.AMD_Chipset\*.inf" /Install
Microsoft PnP Utility

Processing inf : AmdAS4.inf
Successfully installed the driver.
Driver package added successfully.
Published name : oem26.inf

Processing inf : AmdGpio.inf
Successfully installed the driver.
Driver package added successfully.
Published name : oem4.inf

Processing inf : amdgpio2.inf
Failed to install the driver : No more data is available.

Processing inf : amdhdc.inf
Successfully installed the driver.
Driver package added successfully.
Published name : oem12.inf

Processing inf : amdi2c.inf
Failed to install the driver : No more data is available.

Processing inf : amdsfhkmdf.inf
Successfully installed the driver.
Driver package added successfully.
Published name : oem38.inf

Processing inf : amdsfhkmdfi2c.inf
Failed to install the driver : No more data is available.

Processing inf : amdsfhspbi2c.inf
Successfully installed the driver.
Driver package added successfully.
Published name : oem9.inf

Processing inf : amdsfhumdf.inf
Successfully installed the driver.
Driver package added successfully.
Published name : oem19.inf

Processing inf : amduart.inf
Successfully installed the driver.
Driver package added successfully.
Published name : oem16.inf

Processing inf : SMBUSamd.inf
Failed to install the driver : No more data is available.

Processing inf : usbfilter.inf
Failed to install the driver : No more data is available.

Total attempted: 12
Number successfully imported: 7

Installation failed! (ErrorLevel: 259)

Press 'C' to continue or just Enter to exit:

[Fishtown]

Hi @dr_hfuh 

Is the microphone activated under sound / settings / input device and entered as standard?

Try Settings / System / Sound / Troubleshooting

Do you still have Windows 10 S mode on or changed?

bye Fishtown

[dr_hfuh]

Thanks @Fishtown .

S mode is switched off.

The mic is enabled in Settings / Input device but i'm not sure what you mean by entered as standard?

I've ran Troubleshooting but it's not brought anything up, I'm afraid.

[Fishtown]

Hi @dr_hfuh 

Control Panel / Hardware and Sound / Recording

look to see if the microphone is entered as the default device under recording devices.

bye Fishtown

[dr_hfuh]

Yes it is, thanks