IRIS (International Repair Information System) is an international standard specified by EICTA for the structured recording and documentation of fault symptoms, conditions and repairs carried out on mostly electrical equipment.
Since that time, the IRIS code has been the standard for repair and warranty processing in consumer electronics.
The separation of manufacturer and maintenance companies caused by globalization requires a standardized data exchange in order to enable constant feedback from the repair and service centers to the manufacturer. IRIS coding includes fault symptoms and conditions, defective assemblies and repairs performed by the maintenance technician. Because the standard is in the form of a code table, the technician can select the appropriate codes from descriptions written in his language.
The structured recording enables known errors to be found more quickly, since the recording automatically creates a catalog of possible errors and suggestions for their rectification. In addition, communication between the manufacturer and the maintenance company is facilitated because the language barrier is virtually eliminated.