IRIS (International Repair Information System) is an international standard specified by EICTA for the structured recording and documentation of fault symptoms, conditions and repairs carried out on mostly electrical equipment.
The currently valid European format was developed by Sony in 1986.
In 1989, the format was standardized between Sony Europe and Sony Japan (there under the name ISIS), while Sony America used a simpler variant.
Renowned manufacturers in Great Britain have been using IRIS as their standard since 1992.
A Japanese manufacturing committee consisting of Hitachi, JVC, Matsushita, Mitsubishi, Sanyo, Sharp, Sony and Toshiba decided in 1993 to use the Sony ISIS format for overseas data collection.
In 1994, FIAR in the Netherlands and Simavelec in France also decided to introduce IRIS.
At the end of 1994, EACEM (European Association for Consumer Electronics Manufacturers) began to introduce IRIS as the standard format for repair and warranty processing throughout Europe through the EASSC (European After-Sales Service Committee).
An official recommendation was issued in 1995.
Since that time, the IRIS code has been the standard for repair and warranty processing in consumer electronics.
Background The separation of manufacturer and maintenance companies caused by globalization requires a standardized data exchange in order to enable constant feedback from the repair and service centers to the manufacturer. IRIS coding includes fault symptoms and conditions, defective assemblies and repairs performed by the maintenance technician. Because the standard is in the form of a code table, the technician can select the appropriate codes from descriptions written in his language.
The structured recording enables known errors to be found more quickly, since the recording automatically creates a catalog of possible errors and suggestions for their rectification. In addition, communication between the manufacturer and the maintenance company is facilitated because the language barrier is virtually eliminated.