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FAQs

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How can I turn off the standby LED on my TV?

If provided, you can deactivate the LED under Settings / Other settings.
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100% helpful (1/1)
‎18.08.2023 07:05

My device no longer shows an image, what can I do?

If your product is being used as an external player please check if the connection cable is properly plugged in.
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100% helpful (1/1)
‎04.08.2023 12:37

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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100% helpful (3/3)
‎07.06.2023 14:03

How can I improve the sound quality on TV MD 21733?

To do this, install the latest update.
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No ratings
‎10.10.2022 07:57

How can I improve the sound quality on TV MD21663?

To do this, install the latest update.
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No ratings
‎10.10.2022 07:57

How can I improve the sound quality on TV MD 21662?

To do this, install the latest update.
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No ratings
‎10.10.2022 07:52

How can I improve the sound quality on TV MD 20025?

To do this, install the latest update.
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No ratings
‎10.10.2022 07:51

How can I improve the sound quality on TV MD 20024?

To do this, install the latest update.
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No ratings
‎10.10.2022 07:48

How can I improve the sound quality on TV MD 20019?

To do this, install the latest update.
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No ratings
‎10.10.2022 07:47

How can I improve the sound quality on TV MD 20018?

To do this, install the latest update.
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100% helpful (1/1)
‎10.10.2022 07:46

What can I do if my TV trips RCD?

This FAQ provides tips on how to isolate the error.
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No ratings
‎01.09.2022 10:31

What can I do if my MEDION TV keeps restarting?

Install the latest software for your TV.
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100% helpful (2/2)
‎09.06.2022 09:01

Why doesn't my computer play Ultra HD Blu-Ray discs anymore?

Intel processors from the Core-i-11000 model series and newer no longer have the necessary security feature SGX.
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No ratings
‎20.01.2022 13:37

My TV set freezes. What can I do?

If your TV set freezes and can no longer be operated, we will show you how to remedy the situation.
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50% helpful (1/2)
‎30.11.2021 13:10

Why does the media portal no longer start properly on the TV?

The cache must be cleared, for this purpose the TV must be reset to factory settings.
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100% helpful (2/2)
‎28.10.2021 12:28

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% helpful (1/2)
‎20.04.2021 10:27

My device will not turn on, what can I do?

Please test another socket in another circuit.
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50% helpful (2/4)
‎20.04.2021 06:04

Why does the volume of my device change automatically?

If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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100% helpful (1/1)
‎20.04.2021 06:02

Why does the connected microphone not work?

Check if the microphone is connected to the correct input.
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100% helpful (1/1)
‎16.04.2021 08:07

Why is the quality of the sound so bad? (Smart Home / Photo / Video)

This could be due to the sound settings.
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50% helpful (1/2)
‎15.04.2021 11:03
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