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Why do I have no reception over the cable connection (DVB-C)?
Please check first whether the right signal source, e.g. TV or digital cable is selected.
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Why do I have no satellite signal?
There are several sources that may cause the lack of SAT reception such as a broken LNB, an obstructed SAT dish after a storm, broken cables, etc.
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My device does not receive HDTV channels, what can I do?
There are several reasons why there is no HDTV signal. The following instructions will help you to set up your HDTV signal.
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Why does my infrared remote control not work?
The function of infrared connections requires unrestricted visual contact.
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Why does my memory card not work?
This will tell you if your memory card is faulty.
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Why is the image flickering on the playback device?
This could be due to a too low refresh rate (Hertz).
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Why is the device displaying a still image?
Some devices have a pause function, please check if pause has been activated.
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Why is the image of my device too dark or too bright?
The setting options differ depending on the product.
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My device no longer shows an image, what can I do?
If your product is being used as an external player please check if the connection cable is properly plugged in.
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How can I perform a function test on my remote control?
You can test with a digital camera if the remote control emits a signal.
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Why are there bright or dark spots on my display?
If the spots always remain in the same place even when the picture changes it will be pixel errors.
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Why does the fuse trips when the device is switched on?
First, attach your device to a different power outlet and see if this results in the fuse tripping.
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What can I do if my device stops responding or hangs?
In this case, a residual current discharge (power supply reset) can help.
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What can I do if my memory card is no longer recognized?
If your memory card is no longer recognized, it needs to be repaired or replaced.
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Why does the device not respond to the connected external power supply?
Check the primary side power supply and, if present, the on / off switch of the power supply.
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My device shuts itself off, what can I do?
Please check the power supply first.
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My device cannot be turned off, what can I do?
The following steps may help if your device does not turn off.
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How do I restore the delivery state of my digital camera?
In the main menu of the camera you will find in the settings the option RESET ALL.
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Is my power cable defective?
There may be a cable break, one of the most common signs of wear on electrical equipment.
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FAQs on the MEDION Life Remote App
Answers to the most common questions about the MEDION Life Remote App
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How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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