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FAQs

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Please check first whether the right signal source, e.g. TV or digital cable is selected.
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There are several sources that may cause the lack of SAT reception such as a broken LNB, an obstructed SAT dish after a storm, broken cables, etc.
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There are several reasons why there is no HDTV signal. The following instructions will help you to set up your HDTV signal.
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The function of infrared connections requires unrestricted visual contact.
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This will tell you if your memory card is faulty.
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This could be due to a too low refresh rate (Hertz).
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Some devices have a pause function, please check if pause has been activated.
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The setting options differ depending on the product.
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If your product is being used as an external player please check if the connection cable is properly plugged in.
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You can test with a digital camera if the remote control emits a signal.
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If the spots always remain in the same place even when the picture changes it will be pixel errors.
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First, attach your device to a different power outlet and see if this results in the fuse tripping.
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In this case, a residual current discharge (power supply reset) can help.
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If your memory card is no longer recognized, it needs to be repaired or replaced.
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Check the primary side power supply and, if present, the on / off switch of the power supply.
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Please check the power supply first.
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The following steps may help if your device does not turn off.
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In the main menu of the camera you will find in the settings the option RESET ALL.
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There may be a cable break, one of the most common signs of wear on electrical equipment.
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Answers to the most common questions about the MEDION Life Remote App
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