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My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.

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50% helpful (1/2)

‎20.04.2021 10:27

FAQs on connecting a MEDION TV set to a soundbar

You can connect your MEDION TV to your soundbar via various connections. These include HDMI, AUX or the optical connection.

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50% helpful (1/2)

‎16.01.2024 14:28

My TV set freezes. What can I do?

If your TV set freezes and can no longer be operated, we will show you how to remedy the situation.

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50% helpful (1/2)

‎30.11.2021 13:10

My TV / monitor shows bright, cloudy patches, what can I do?

Clouding or the torch effect occurs on televisions with side LED backlighting when the light-conducting plastic panel becomes uneven due to overheating. Avoid heat sources such as heaters or direct sunlight and ensure sufficient air circulation.

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No ratings

‎15.10.2024 11:02

What do I do if my MEDION device is defective?

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.

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No ratings

‎01.10.2024 12:58

My Android TV shows a duplicate image after an update, what can I do?

Download the original software from the MEDION website, unzip the file on a USB stick and follow the instructions in the installation guide.

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No ratings

‎14.10.2024 14:46

Why is the device not connected via USB?

This FAQ gives you information if the USB connection does not work.

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‎22.05.2024 12:06

Why does the device not have an HDMI signal?

Note the points in this FAQ if no HDMI signal is available.

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‎07.05.2024 08:57

Which HDMI version supports which function?

In the following table you will find an overview of the HDMI versions.

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‎06.05.2024 16:14

Why are picture and sound not synchronised?

This FAQ will help you if the sound and picture are asynchronous.

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‎23.04.2024 09:40

Why does the device get unusually warm?

This FAQ offers solutions for unusual heating of the device.

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‎08.04.2024 09:46

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.

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‎18.12.2023 12:40

FAQs on handling MEDION TV sets and VIDAA

Here we answer frequently asked questions about your VIDAA TV.

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‎16.10.2024 11:33