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FAQs

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What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.
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67% helpful (2/3)
‎25.03.2021 10:12

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.
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100% helpful (1/1)
‎09.03.2021 07:31

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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100% helpful (1/1)
‎13.04.2021 07:48

My device shuts itself off, what can I do?

Please check the power supply first.
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50% helpful (1/2)
‎18.03.2021 14:25

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% helpful (1/2)
‎20.04.2021 10:27

What do I do if there are pixel errors on the display?

Check with the pixel error class if it is a warranty case.
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100% helpful (2/2)
‎13.04.2021 07:50

How do I restore the delivery state of my digital camera?

In the main menu of the camera you will find in the settings the option RESET ALL.
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100% helpful (1/1)
‎25.03.2021 06:45

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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100% helpful (1/1)
‎25.03.2021 06:47

FAQs on the MEDION Life Remote App

Answers to the most common questions about the MEDION Life Remote App
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67% helpful (2/3)
‎03.03.2021 06:18

My TV / monitor shows bright, cloudy patches, what can I do?

Clouding or the torch effect occurs on televisions with side LED backlighting when the light-conducting plastic panel becomes uneven due to overheating. Avoid heat sources such as heaters or direct sunlight and ensure sufficient air circulation.
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No ratings
‎15.10.2024 11:02

What do I do if my MEDION device is defective?

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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No ratings
‎01.10.2024 12:58

Why does the code 22 appear when setting up the Iconic Arcade for the first time?

It means that problems occurred during the download / the web server delivered an error.
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100% helpful (2/2)
‎20.08.2024 07:16

My Android TV shows a duplicate image after an update, what can I do?

Download the original software from the MEDION website, unzip the file on a USB stick and follow the instructions in the installation guide.
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No ratings
‎14.10.2024 14:46

Why can't apps be installed on the device?

This FAQ will help you if you are unable to install an app.
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100% helpful (1/1)
‎26.06.2024 09:26

Why is the device not connected via USB?

This FAQ gives you information if the USB connection does not work.
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No ratings
‎22.05.2024 12:06

Why does the device not have an HDMI signal?

Note the points in this FAQ if no HDMI signal is available.
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No ratings
‎07.05.2024 08:57

Which HDMI version supports which function?

In the following table you will find an overview of the HDMI versions.
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No ratings
‎06.05.2024 16:14

Why are picture and sound not synchronised?

This FAQ will help you if the sound and picture are asynchronous.
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No ratings
‎23.04.2024 09:40

Why does the device get unusually warm?

This FAQ offers solutions for unusual heating of the device.
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No ratings
‎08.04.2024 09:46

FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.
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100% helpful (1/1)
‎17.01.2024 11:00
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