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What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.

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67% helpful (2/3)

‎25.03.2021 10:12

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.

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100% helpful (1/1)

‎09.03.2021 07:31

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.

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100% helpful (1/1)

‎13.04.2021 07:48

My device shuts itself off, what can I do?

Please check the power supply first.

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50% helpful (1/2)

‎18.03.2021 14:25

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.

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50% helpful (1/2)

‎20.04.2021 10:27

What do I do if there are pixel errors on the display?

Check with the pixel error class if it is a warranty case.

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100% helpful (2/2)

‎13.04.2021 07:50

How do I restore the delivery state of my digital camera?

In the main menu of the camera you will find in the settings the option RESET ALL.

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100% helpful (1/1)

‎25.03.2021 06:45

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.

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100% helpful (1/1)

‎25.03.2021 06:47

FAQs on the MEDION Life Remote App

Answers to the most common questions about the MEDION Life Remote App

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67% helpful (2/3)

‎03.03.2021 06:18

How can I sort HD / SD programmes within a channel list?

Use the OK button on the remote control to open the channel list, select Channel Mode and then Sort. Set this to Normal to be able to move HD and SD channels freely.

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100% helpful (1/1)

‎09.12.2025 12:02

How can I improve the Dolby Atmos sound quality on my LCD Ultra HD TV?

The appropriate firmware update improves Dolby Atmos sound quality. It is installed via USB stick and causes the television to restart automatically.

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100% helpful (1/1)

‎08.12.2025 11:53

How do I remove the ‘Battery almost empty’ message from my LCD Ultra HD television?

Delete all messages and notifications in the settings under Messages.

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100% helpful (1/1)

‎17.11.2025 09:15

FAQs about MEDION Bytes and Benefits

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100% helpful (1/1)

‎28.10.2025 08:18

How do I deactivate HbbTV on my MEDION LIFE P15012 (MD 30350) smart TV?

Go to the HBBTV settings menu item and select HBBTV support. Activate or deactivate the setting as desired.

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100% helpful (2/2)

‎08.10.2025 13:16

How do I sort the order of channels on my MEDION LIFE P15012 (MD 30350) smart TV?

To change the channel order, select the Channel Movement option in the TV menu and use the arrow keys to move the channels to the desired position.

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100% helpful (3/3)

‎07.10.2025 13:52

Why are inputs via the remote control processed twice by the TV?

If a Bluetooth remote control is not used for a longer period of time, it can transmit inputs twice. Unpairing and reconnecting solves the problem in the short term.

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100% helpful (3/3)

‎07.07.2025 11:52

How can I stream content from my smartphone to the Smart TV?

Download the Google Home app for this.

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100% helpful (3/3)

‎25.06.2025 07:26

How do I receive channels in 4K UHD with a TV Box?

A 4K UHD TV box converts the signal and enables high-resolution reception on the TV via HDMI.

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100% helpful (3/3)

‎24.06.2025 10:19

Where can I get spare parts for my MEDION / ERAZER device?

These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.

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100% helpful (3/3)

‎11.06.2025 14:25

How do I register my MEDION / ERAZER device?

First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.

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100% helpful (3/3)

‎03.06.2025 09:38

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What are the system requirements for Windows 11?

Windows 11 requires at least a 1 GHz processor with 2 cores, 4 GB RAM, 64 GB storage space, TPM 2.0 and DirectX 12-capable graphics. Internet and a Microsoft account are required to install Windows 11 Home.

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100% helpful (3/3)

‎18.10.2024 13:19