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FAQs

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Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.
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Pas d'évaluation
‎18.12.2023 12:40

How do I install Windows 11 without an existing Wi-Fi driver?

This FAQ tells you how to proceed.
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100% utile (1/1)
‎09.10.2023 12:42

Why does NFC not work?

If NFC does not work as expected, the following solutions can help.
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100% utile (1/1)
‎06.09.2023 12:31

How is the key used to activate Windows displayed?

ShowKeyPlus displays the installed keys.
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Pas d'évaluation
‎05.07.2023 14:09

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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100% utile (3/3)
‎07.06.2023 14:03

Why does my camera not work correctly (smartphones / tablets)?

If you have problems with the camera of your smartphone or tablet, then maybe the following tips will help you.
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100% utile (2/2)
‎06.09.2022 10:15

Why does my device has a shorter battery life than specified?

In this article we explain why the battery life of your device may differ from the manufacturer's specifications.
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Pas d'évaluation
‎02.06.2022 09:42

How to open the user interface of my hotspot MD 62095?

The interface is only accessible via WIFI.
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Pas d'évaluation
‎01.03.2022 12:58

Why does the Status-LED of my hotspot MD 62095 light up red?

If there is no connection to your provider the LED lights up red.
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Pas d'évaluation
‎02.02.2022 09:26

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% utile (1/2)
‎20.04.2021 10:27

My device will not turn on, what can I do?

Please test another socket in another circuit.
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50% utile (2/4)
‎20.04.2021 06:04

Why does the volume of my device change automatically?

If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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100% utile (1/1)
‎20.04.2021 06:02

Why does the connected microphone not work?

Check if the microphone is connected to the correct input.
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100% utile (1/1)
‎16.04.2021 08:07

Why does my memory card not work?

This will tell you if your memory card is faulty.
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50% utile (1/2)
‎15.04.2021 08:05

The volume is too low or no sound at all, what can I do?

If you have no sound or the volume is too low from the connected speakers or headphones?
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50% utile (1/2)
‎15.04.2021 07:02

My device will not turn on, what can I do?

Does the power outlet, you have connected your products power lead to, work?
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100% utile (1/1)
‎15.04.2021 07:02

What do I do if there are pixel errors on the display?

Check with the pixel error class if it is a warranty case.
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100% utile (2/2)
‎13.04.2021 07:50

What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.
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67% utile (2/3)
‎25.03.2021 10:12

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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100% utile (1/1)
‎25.03.2021 06:47

How can I extend the battery life?

Battery powered devices offer some adjustment options to increase the runtime.
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100% utile (1/1)
‎17.03.2021 07:20
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