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FAQs

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You can find useful tips on cleaning your robot vacuum cleaner here.
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Here you will find information and packaging instructions for MEDION products in case of service.
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This FAQ explains how to update the firmware.
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Answers to common questions about set-up and use.
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In this FAQ you will find useful information about your robot vacuum cleaner.
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This FAQ explains how to save a map.
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The sensors are probably dirty or corroded. Here we explain how to proceed.
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You can find the error diagnosis on the MEDION Service page.
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In this FAQ you will find useful information about your robot vacuum cleaner.
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Follow the individual points in this FAQ.
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You can change the amount of water dispensed in the Life+ app.
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Additional cleaning agents can damage the robot vacuum cleaner.
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Follow the instructions in this FAQ.
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Follow the steps mentioned in this FAQ.
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Clean the sensor surfaces with a dry cloth.
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Deactivate the scrubbing mode of your robot vacuum cleaner.
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Here you can read how to set up a No Go Zone.
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The contacts of the dirty water tank are dirty, clean them carefully.
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Do not connect the unit to the power supply and follow the further procedure in this FAQ.
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Please note the following table.
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