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FAQs

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For some error symptoms there are currently no universal answers.
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In this FAQ you will find useful information about your robot vacuum cleaner.
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Here you can read how to set up a No Go Zone.
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This FAQ explains how to save a map.
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Deactivate the scrubbing mode of your robot vacuum cleaner.
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Please note the following table.
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Answers to common questions about set-up and use.
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Please make sure the battery or batteries are inserted correctly into your product.
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Here you will find information and packaging instructions for MEDION products in case of service.
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You can find useful tips on cleaning your robot vacuum cleaner here.
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Clean the sensor surfaces with a dry cloth.
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This FAQ explains how to update the firmware.
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Please test another socket in another circuit.
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Check if the microphone is connected to the correct input.
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This could be due to the sound settings.
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The function of infrared connections requires unrestricted visual contact.
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This will tell you if your memory card is faulty.
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You can test with a digital camera if the remote control emits a signal.
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First, attach your device to a different power outlet and see if this results in the fuse tripping.
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In this case, a residual current discharge (power supply reset) can help.
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