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FAQs

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Why does the connected microphone not work?

Check if the microphone is connected to the correct input.
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‎16.04.2021 08:07

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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‎07.06.2023 14:03

Why does my infrared remote control not work?

The function of infrared connections requires unrestricted visual contact.
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‎15.04.2021 08:10

How can I perform a function test on my remote control?

You can test with a digital camera if the remote control emits a signal.
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‎13.04.2021 07:55

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.
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‎17.03.2021 05:49

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.
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‎09.03.2021 07:31

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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‎13.04.2021 07:48

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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‎25.03.2021 06:47

The vacuum cleaner ignores the virtual wall, what can I do?

Due to the routine clockwise rotation of the vacuum cleaner, it happens that the device themselve cover the virtual wall.
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‎03.03.2021 06:26

How do I get firmware updates for the alarm system MEDION P85770?

The alarm center receives firmware updates via OTA (Over the Air).
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‎09.03.2021 07:27

FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.
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‎17.01.2024 11:00

FAQs for cleaning robotic vacuum cleaners.

You can find useful tips on cleaning your robot vacuum cleaner here.
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‎12.03.2024 08:43

How do I clean the sensors of my robot vacuum cleaner?

Clean the sensor surfaces with a dry cloth.
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‎11.12.2023 12:49

Why do I get the error message: Please check clean water tank?

The sensors are probably dirty or corroded. Here we explain how to proceed.
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‎02.01.2024 13:39

How do I set a No Go / No Wipe Zone on my robot vacuum cleaner?

Here you can read how to set up a No Go Zone.
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‎30.10.2023 12:38

How can I save a map with my robot vacuum cleaner?

This FAQ explains how to save a map.
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‎02.01.2024 14:02

Why does my robot vacuum cleaner constantly drive aimlessly or backwards?

Deactivate the scrubbing mode of your robot vacuum cleaner.
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‎08.11.2023 06:23

FAQs about the MEDION robot vacuum cleaner X20 SW+, X40 SW and X50 SW+

In this FAQ you will find useful information about your robot vacuum cleaner.
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‎16.04.2024 09:30

How high is the suction power of my MEDION vacuum robot?

Please note the following table.
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‎27.09.2023 09:46

FAQs about the WLAN socket MD 18663

Answers to common questions about set-up and use.
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‎16.01.2024 14:27
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