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FAQs

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In the app, you can divide or merge rooms under Edit Map. To do this, set a barrier to separate the rooms and then connect the desired rooms.
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The air conditioning unit has a width of 31.5 cm (12.40 in), a height of 70 cm (27.56 in), and a depth of 31 cm (12.20 in), weighing 22.5 kg (49.60 lb). The exhaust hose is 180 cm (70.87 in) long with a diameter of 15 cm (5.90 in).
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The FAQ covers technical issues with the X55 SW+ robot vacuum cleaner, from hardware malfunctions to software and station errors.
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This guide provides systematic instructions for diagnosing and rectifying faults in order to optimise the functionality and service life of the device.
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Check the individual faults in the table. Contact MEDION Service to rectify technical problems such as sensor or motor failures.
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Download the Google Home app for this.
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A 4K UHD TV box converts the signal and enables high-resolution reception on the TV via HDMI.
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These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
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The diameter of the exhaust air hose is 15 cm (5.9 inch).
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Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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In standby mode, press the ‘Start time’ button on the remote control until the time flashes on the display. Then press the yellow button on the remote control to confirm the setting.
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If the MEDION Life+ app reports that the user does not exist, use the Forgot Password function on the MEDION website to receive a new password by e-mail.
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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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During cooling, the compressor continues to run.
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The temperature settings range between 16° C and 32° C (60.8° F and 89.6° Fahrenheit).
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The robot vacuum cleaner can only be used offline by pressing the start / pause button for vacuuming and mopping, as well as returning to the charging station. Many advanced functions and scheduled cleaning are not available without the app.
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This can be rectified by updating the device firmware to version V0.3.7.
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Here you will find information and packaging instructions for MEDION products in case of service.
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In this FAQ you will find useful information about your robot vacuum cleaner.
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