FAQs

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.

The robot vacuum cleaner can only be used offline by pressing the start / pause button for vacuuming and mopping, as well as returning to the charging station. Many advanced functions and scheduled cleaning are not available without the app.

This can be rectified by updating the device firmware to version V0.3.7.

Switch off the robot vacuum cleaner, remove the battery, press the main switch several times or press and hold the on / off switch. Then reinsert the battery and restart the appliance.

The error message “Please check clean water tank” can be caused by dirty detectors in the water tank. Cleaning with a salt solution or pH-neutral cleaning agent can help. Also check and clean the dirty water intake opening and the fresh water nozzle.

This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.

In this FAQ you will find useful information about your robot vacuum cleaner.

Dock the robot vacuum cleaner manually, remove the mop beforehand and set the charging station upright. If problems persist, optimised charging contacts can be requested via MEDION Service.

The error codes E01-E10 indicate various problems, such as blocked wheels, sensor faults, stuck positions or brush problems.

To clean the dust container and the permanent filter, empty the container and clean the filter. To do this, open the appliance lid, remove the dust container and filter and empty both, rinse with water if necessary, clean the filter with a brush and replace everything after it has dried.