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FAQs

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Check the individual faults in the table. Contact MEDION Service to rectify technical problems such as sensor or motor failures.
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Our service app for Windows and Android devices tests your product for all possible sources of error.
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These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
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The position of the notebook does not affect its cooling performance. As soon as the hoses are connected, the water circuit is a closed system with a pump in the external cooling kit.
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The diameter of the exhaust air hose is 15 cm.
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The ERAZER V1 (MD 60961) MSN 40084477 cooling kit is only compatible with the ERAZER Beast X40, while the ERAZER V2 (MD 62737) MSN 40091108 cooling kit is only suitable for the Beast 16 X1.
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Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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Switch off the refrigerator, unplug the mains plug, remove the lamp cover and replace the bulb with a suitable one.
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Switch off the wine temperature control cabinet, disconnect the cables, press and hold the power button for 15 seconds and restart it after reconnecting.
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If warm air gets inside the fridge, the moisture will freeze when it cools down. To avoid this, the door should not be left open for long, it must close properly and only cooled food should be placed inside.
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The temperature settings range between 16° C and 32° C (60.8° F and 89.6° Fahrenheit).
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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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During cooling, the compressor continues to run.
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The cause is usually that the ice cream consistency is too firm.
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For optimum ice cream consistency, follow the points in this FAQ.
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The appliance may be dirty, clean all parts and the inside of the machine.
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