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Why can't my MEDION notebook be switched on during the initial setup?
In this FAQ you will find important information about the transport mode.
View full article
How do I deal with white screens on my ERAZER Beast X40 notebook?
Contact the support and mention whitescreen and the code O38%.
View full article
FAQs on packaging instructions for MEDION products in the event of servicing
Here you will find information and packaging instructions for MEDION products in case of service.
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My notebook keyboard writes some characters twice, what can I do?
In this FAQ we show you a troubleshooting guide.
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How do I update device drivers?
Windows 10 and Windows 11 comes with several options to update a device driver.
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Why can't the webcam and / or microphone be activated?
This FAQ describes how to activate / deactivate private mode.
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How can I set the colour change on my ERAZER Crawler E25?
The colour change cannot be set.
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The sound is missing or too quiet, what can I do (PC and notebook)?
Windows offers its own troubleshooting service that can help you immediately.
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Where can I find the online troubleshooting?
You can find the error diagnosis on the MEDION Service page.
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How can I display the original installation date of my Windows operating system?
Proceed as described in this FAQ.
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What do I do if I have a swollen battery on my unit?
Do not connect the unit to the power supply and follow the further procedure in this FAQ.
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How do I install Windows 11 without an existing Wi-Fi driver?
This FAQ tells you how to proceed.
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How do I call up the BIOS from Windows?
You can find the necessary steps in this FAQ.
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How can I improve the scrolling of the touch panel?
Download the new firmware upgrade from our service page.
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How can I optimise the fan settings of my ERAZER Crawler E40 & Deputy P40 notebook?
The fan settings can be optimised by a Bios update.
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My device no longer shows an image, what can I do?
If your product is being used as an external player please check if the connection cable is properly plugged in.
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Why does the ventilation of my E15301 / E15302 notebook constantly turn on and off?
We offer a BIOS update that optimises the fan speed of your notebook.
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How is the key used to activate Windows displayed?
ShowKeyPlus displays the installed keys.
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FAQs for the Notebook ERAZER Beast X30 Series
Tips and hints for the ERAZER Beast X30 series
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Why can't I find any results for my diagnosis (service homepage / app)?
For some error symptoms there are currently no universal answers.
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How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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