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FAQs

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In this FAQ you will find important information about the transport mode.
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Contact the support and mention whitescreen and the code O38%.
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Here you will find information and packaging instructions for MEDION products in case of service.
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In this FAQ we show you a troubleshooting guide.
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Windows 10 and Windows 11 comes with several options to update a device driver.
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This FAQ describes how to activate / deactivate private mode.
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The colour change cannot be set.
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Windows offers its own troubleshooting service that can help you immediately.
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You can find the error diagnosis on the MEDION Service page.
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Proceed as described in this FAQ.
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Do not connect the unit to the power supply and follow the further procedure in this FAQ.
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This FAQ tells you how to proceed.
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You can find the necessary steps in this FAQ.
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Download the new firmware upgrade from our service page.
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The fan settings can be optimised by a Bios update.
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If your product is being used as an external player please check if the connection cable is properly plugged in.
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We offer a BIOS update that optimises the fan speed of your notebook.
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ShowKeyPlus displays the installed keys.
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Tips and hints for the ERAZER Beast X30 series
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For some error symptoms there are currently no universal answers.
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