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FAQs

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How do I deal with white screens on my ERAZER Beast X40 notebook?

Contact the support and mention whitescreen and the code O38%.
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‎29.02.2024 13:58

How can I set the colour change on my ERAZER Crawler E25?

The colour change cannot be set.
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‎18.12.2023 12:45

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.
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‎18.12.2023 12:40

Why can't the webcam and / or microphone be activated?

This FAQ describes how to activate / deactivate private mode.
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‎02.01.2024 13:38

How can I display the original installation date of my Windows operating system?

Proceed as described in this FAQ.
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‎13.11.2023 12:41

What do I do if I have a swollen battery on my unit?

Do not connect the unit to the power supply and follow the further procedure in this FAQ.
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‎11.10.2023 10:44

How do I call up the BIOS from Windows?

You can find the necessary steps in this FAQ.
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‎20.09.2023 13:27

How is the key used to activate Windows displayed?

ShowKeyPlus displays the installed keys.
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‎05.07.2023 14:09

My Windows 10 computer does not play any sound.

Windows offers the troubleshooting app for sound problems.
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‎01.02.2023 09:44

Why can't I connect my mouse and keyboard set?

The Bluetooth dongle may only be connected to PCs / notebooks that do not have their own Bluetooth chip installed.
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‎27.09.2022 12:52

My computer asks for a BitLocker key, where can I find it?

The necessary procedure is explained in this FAQ.
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‎24.05.2022 08:45

Why is the touchpad of my laptop without function?

Helpful hints about the touchpad.
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‎02.06.2022 09:59

Why are the fans on my graphics card making loud noises?

The fans of my device makes loud noises. What I can do about this?
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‎02.06.2022 09:53

Why does my device has a shorter battery life than specified?

In this article we explain why the battery life of your device may differ from the manufacturer's specifications.
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‎02.06.2022 09:42

How do I turn Fast Startup off or on in Windows?

You can find the setting in the Control Panel under Power Options.
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‎18.03.2022 10:22

How do I quickly find out the installed BIOS version (UEFI)?

The MSInfo32.exe program available under all current Windows versions can be used for this purpose.
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‎20.01.2022 07:33

Why doesn't my computer play Ultra HD Blu-Ray discs anymore?

Intel processors from the Core-i-11000 model series and newer no longer have the necessary security feature SGX.
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‎20.01.2022 13:37

Why can't I leave the S mode?

Temporarily install another language, change your system to it and now exit S-mode.
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‎21.10.2021 07:46

How do I change the system language in Windows?

You'll first need to install its language pack (if it's available).
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‎15.10.2021 14:12

Can I run XMP RAM in non XMP capable devices?

XMP RAM can be used in any device. Here you can find more information about it.
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‎16.11.2021 09:02
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