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Why does the pairing via Bluetooth not work?
This FAQ will help you with Bluetooth pairing difficulties.
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FAQs on how to fix Bluetooth problems under Windows 10
Here you will find solutions for solving Bluetooth problems.
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Why does the app crash / cannot connect to the external device?
In case of app problems, follow the points in this FAQ.
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Why does the operating system not start?
If your operating system does not start, proceed as described in the FAQ.
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Why does the operating system work too slowly or crash?
If you have problems with the operating system, proceed as described in this FAQ.
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Why is the hard drive or CD / DVD / BluRay drive not working properly?
Install the appropriate drivers again.
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Why does the device get unusually warm?
This FAQ offers solutions for unusual heating of the device.
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My notebook is getting unusually warm, what can I do?
First check whether your notebook is getting enough cooling air and then proceed as described in the FAQ.
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Why can't my MEDION notebook be switched on during the initial setup?
In this FAQ you will find important information about the transport mode.
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How do I deal with white screens on my ERAZER Beast X40 notebook?
Contact the support and mention whitescreen and the code O38%.
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FAQs on packaging instructions for MEDION products in the event of servicing
Here you will find information and packaging instructions for MEDION products in case of service.
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How can I set the colour change on my ERAZER Crawler E25?
The colour change cannot be set.
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Where can I find the online troubleshooting?
You can find the error diagnosis on the MEDION Service page.
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Why can't the webcam and / or microphone be activated?
This FAQ describes how to activate / deactivate private mode.
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How can I display the original installation date of my Windows operating system?
Proceed as described in this FAQ.
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What do I do if I have a swollen battery on my unit?
Do not connect the unit to the power supply and follow the further procedure in this FAQ.
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How do I call up the BIOS from Windows?
You can find the necessary steps in this FAQ.
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How can I optimise the fan settings of my ERAZER Crawler E40 & Deputy P40 notebook?
The fan settings can be optimised by a Bios update.
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Why does the ventilation of my E15301 / E15302 notebook constantly turn on and off?
We offer a BIOS update that optimises the fan speed of your notebook.
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How do I install Windows 11 without an existing Wi-Fi driver?
This FAQ tells you how to proceed.
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How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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