cancel
Showing results for 
Search instead for 
Did you mean: 

FAQs

Sort by:
The NUM Lock function is probably active. Switch it off by pressing the SHIFT + FN + NUM Lock, FN + Ins or FN + NUM buttons simultaneously.
View full article
Install the software patch by downloading the file, unzipping it and executing it with administrator rights to activate the CoPilot button.
View full article
Due to their mechanical components, hard drives can make noises. If unusual noises occur, it is recommended to check the status of the hard drive using system commands and, if necessary, to use the manufacturer's diagnostic software.
View full article
You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
View full article
Perform a reboot and restart or switch the diagnostics area to custom diagnosis.
View full article
This error code is displayed if an attempt is made to activate Office before Windows itself has been activated.
View full article
If your web radio goes off when you lock the screen, this is due to standby mode. Set Never in the power options to prevent this.
View full article
The maximum possible memory expansion depends on the Windows version.
View full article
Open the Windows settings with the key combination ‘Windows’ + ‘i’, go to ‘Accounts’ and then to ‘Login options’.
View full article
You can switch between tablet mode / desktop mode in the Info Centre.
View full article
The MSInfo32.exe programme available under all current Windows versions can be used for this purpose.
View full article
The mouse pointer is visible, but otherwise the screen is black.
View full article
This FAQ will help you if you are unable to install an app.
View full article
If two-step verification is enabled and no alternative verification method is available, Microsoft cannot help. Without this verification, you should try the sign-in utility or fill out the Microsoft account recovery form to get feedback.
View full article
This can be remedied by installing the Intel® Driver and Support Assistant.
View full article
Check the connection and try different USB sticks. A sufficient power supply to the USB port is also required.
View full article
Check the Device Manager (Windows key + X) under ‘Security devices’ for the TPM version. If no TPM is displayed, it may need to be activated in the BIOS.
View full article
Note the points in this FAQ if no HDMI signal is available.
View full article
In the following table you will find an overview of the HDMI versions.
View full article
This FAQ will help you with problems with your Wi-Fi network.
View full article
Top Contributors