FAQs

According to EU guidelines, MEDION notebooks can be delivered without a power adapter, which can cause performance and charging problems if third-party power adapters are too weak. Check that the power adapter has the required wattage, is USB Power Delivery Specification certified and that the battery is not in shipping mode.

Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.

The MEDION Service App lets you check whether Windows or driver updates are already available for your device.

The ERAZER Deputy P60 can be used without a battery without any problems. For permanent removal, we recommend activating shipping mode in the BIOS to reduce self-discharge.

These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.

A UEFI-bootable USB stick is used for flexible Windows installation. This USB stick can be easily created with tools such as Media Creation Tool or Rufus by downloading the Windows ISO file from Microsoft.

First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.

The position of the notebook does not affect its cooling performance. As soon as the hoses are connected, the water circuit is a closed system with a pump in the external cooling kit.

The ERAZER V1 (MD 60961) MSN 40084477 cooling kit is only compatible with the ERAZER Beast X40, while the ERAZER V2 (MD 62737) MSN 40091108 cooling kit is only suitable for the Beast 16 X1.

Promotional codes / keys will be sent 14 days after receipt of the goods. Check the SPAM folder of your e-mail account via a browser.

Remove WinHTTPAutoProxySvc from the registry and restart the PC or use the Windows recovery option ‘Reset this PC’ with the selection ‘Keep my files’.

To upgrade your RAM, know the memory generation, voltage, number of pins and clock rate. Switch off the computer and disconnect it from the power supply before installing the RAM.

Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.

The ERAZER ControlCenter software can be used to activate or deactivate the USB ports in sleep mode or when switched off, even without a connected power supply unit.

The NUM Lock function is probably active. Switch it off by pressing the SHIFT + FN + NUM Lock, FN + Ins or FN + NUM buttons simultaneously.

Install the software patch by downloading the file, unzipping it and executing it with administrator rights to activate the CoPilot button.

Due to their mechanical components, hard drives can make noises. If unusual noises occur, it is recommended to check the status of the hard drive using system commands and, if necessary, to use the manufacturer's diagnostic software.

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.

Perform a reboot and restart or switch the diagnostics area to custom diagnosis.

This error code is displayed if an attempt is made to activate Office before Windows itself has been activated.