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FAQs on packaging instructions for MEDION products in the event of servicing
Here you will find information and packaging instructions for MEDION products in case of service.
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How do I update device drivers?
Windows 10 and Windows 11 comes with several options to update a device driver.
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Where can I find the online troubleshooting?
You can find the error diagnosis on the MEDION Service page.
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How can I display the original installation date of my Windows operating system?
Proceed as described in this FAQ.
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What do I do if I have a swollen battery on my unit?
Do not connect the unit to the power supply and follow the further procedure in this FAQ.
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How do I install Windows 11 without an existing Wi-Fi driver?
This FAQ tells you how to proceed.
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How do I call up the BIOS from Windows?
You can find the necessary steps in this FAQ.
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My device no longer shows an image, what can I do?
If your product is being used as an external player please check if the connection cable is properly plugged in.
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How is the key used to activate Windows displayed?
ShowKeyPlus displays the installed keys.
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Why can't I find any results for my diagnosis (service homepage / app)?
For some error symptoms there are currently no universal answers.
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My Windows 10 computer does not play any sound.
Windows offers the troubleshooting app for sound problems.
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Why can't I connect my mouse and keyboard set?
The Bluetooth dongle may only be connected to PCs / notebooks that do not have their own Bluetooth chip installed.
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Why is the touchpad of my laptop without function?
Helpful hints about the touchpad.
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Why does my device has a shorter battery life than specified?
In this article we explain why the battery life of your device may differ from the manufacturer's specifications.
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Why do some keys output different characters than printed?
Depending on the selected language, keyboards have different layouts.
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My computer asks for a BitLocker key, where can I find it?
The necessary procedure is explained in this FAQ.
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How do I turn Fast Startup off or on in Windows?
You can find the setting in the Control Panel under Power Options.
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What is Winget and how and for what do I use it?
The winget command line tool can be used to search, install, update and configure applications.
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How to create a local Windows account?
If you don't want to register a Microsoft account, you can alternatively create a local account.
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What is the purpose of the Fn key?
The Fn key is a special key found especially on notebooks or netbooks.
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How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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