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FAQs

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Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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100% helpful (1/1)
‎25.03.2021 06:47

What is the meaning of the keys of M.2 SSDs?

Depending on which interfaces are provided by a M.2 connector, a specific form of the connection is used.
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100% helpful (1/1)
‎24.11.2021 13:09

FAQs on Intel Management Engine (SA-00086)

Answers to common questions about the Intel Management Engine (SA-00086) vulnerability.
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100% helpful (1/1)
‎18.02.2021 06:38

FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.
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100% helpful (1/1)
‎17.01.2024 11:00

How do I install Windows 11 without an existing Wi-Fi driver?

This FAQ tells you how to proceed.
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100% helpful (1/1)
‎09.10.2023 12:42

Why can't I launch Power Recovery from Cyberlink?

Tips and tricks on how to reset your system.
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100% helpful (1/1)
‎29.10.2021 08:46

How do I update device drivers?

Windows 10 and Windows 11 comes with several options to update a device driver.
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75% helpful (3/4)
‎16.01.2024 14:34

What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.
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67% helpful (2/3)
‎25.03.2021 10:12

The battery is not working, what can I do?

Please make sure the battery or batteries are inserted correctly into your product.
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50% helpful (2/4)
‎20.04.2021 06:19

My device will not turn on, what can I do?

Please test another socket in another circuit.
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50% helpful (2/4)
‎20.04.2021 06:04

Why does my memory card not work?

This will tell you if your memory card is faulty.
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50% helpful (1/2)
‎15.04.2021 08:05

What can I do against unusual high temperatures on my notebook?

First check if your notebook is getting enough cooling air. Even dusty fans degrade the cooling performance.
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50% helpful (1/2)
‎15.04.2021 07:49

The volume is too low or no sound at all, what can I do?

If you have no sound or the volume is too low from the connected speakers or headphones?
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50% helpful (1/2)
‎15.04.2021 07:02

My device shuts itself off, what can I do?

Please check the power supply first.
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50% helpful (1/2)
‎18.03.2021 14:25

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% helpful (1/2)
‎20.04.2021 10:27

FAQs on Meltdown and Spectre

Answers to the most common questions about the processor vulnerabilities and attack scenarios Meltdown and Spectre.
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50% helpful (1/2)
‎28.05.2019 12:46

How can I solve sound problems on Windows 10?

Windows offers Troubleshooting app for sound issues.
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34% helpful (1/3)
‎17.03.2021 05:28

BIOS updates concerning the Meltdown / Spectre vulnerability for MEDION Notebooks

BIOS updates are requested for the current MEDION devices
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34% helpful (1/3)
‎28.05.2019 12:40

Why does the app crash / cannot connect to the external device?

In case of app problems, follow the points in this FAQ.
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No ratings
‎17.04.2024 09:58

Why does the operating system not start?

If your operating system does not start, proceed as described in the FAQ.
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No ratings
‎17.04.2024 08:30
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