This website uses Cookies. Click Accept to agree to our website's cookie use as described in our Privacy Policy. Click Preferences to customise your cookie settings.
Accept
Reject
Preferences
42459members
148393posts
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

FAQs

Sort by:

FAQs on Wi-Fi connections

Here you will find answers to the most common questions about Wi-Fi connections.
View full article
100% helpful (1/1)
‎30.04.2024 10:33

Why is the device not connected via USB?

This FAQ gives you information if the USB connection does not work.
View full article
No ratings
‎22.05.2024 12:06

Why is the device not connecting to the Wi-Fi network?

This FAQ will help you with problems with your Wi-Fi network.
View full article
No ratings
‎06.05.2024 07:08

Why does the app crash / cannot connect to the external device?

In case of app problems, follow the points in this FAQ.
View full article
No ratings
‎22.04.2024 10:26

Why does the pairing via Bluetooth not work?

This FAQ will help you with Bluetooth pairing difficulties.
View full article
No ratings
‎23.04.2024 09:41

My device will not turn on, what can I do?

Please test another socket in another circuit.
View full article
50% helpful (2/4)
‎20.04.2021 06:04

The battery is not working, what can I do?

Please make sure the battery or batteries are inserted correctly into your product.
View full article
50% helpful (2/4)
‎20.04.2021 06:19

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
View full article
100% helpful (3/3)
‎07.06.2023 14:03

Why does the operating system work too slowly or crash?

A slow or crashing system may be due to outdated software or full hard drives. Update regularly and use tools such as the MEDION Service App to detect errors.
View full article
No ratings
‎13.11.2024 08:21

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.
View full article
No ratings
‎18.12.2023 12:40

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
View full article
100% helpful (1/1)
‎25.03.2021 06:47

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.
View full article
100% helpful (1/1)
‎17.03.2021 05:49

The person I am talking to cannot hear me. What can I do?

In this FAQ we explain how the person you are talking to can hear you again.
View full article
No ratings
‎02.06.2022 09:50

Why does my device has a shorter battery life than specified?

In this article we explain why the battery life of your device may differ from the manufacturer's specifications.
View full article
No ratings
‎02.06.2022 09:42

What do I do if I have a swollen battery on my unit?

This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.
View full article
No ratings
‎04.11.2024 11:53

FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.
View full article
100% helpful (1/1)
‎17.01.2024 11:00

What do I do if my MEDION device is defective?

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
View full article
No ratings
‎01.10.2024 12:58

Why can't apps be installed on the device?

This FAQ will help you if you are unable to install an app.
View full article
100% helpful (1/1)
‎26.06.2024 09:26

Why does the operating system not start?

If your operating system does not start, proceed as described in the FAQ.
View full article
No ratings
‎22.04.2024 10:29

Why does the device get unusually warm?

This FAQ offers solutions for unusual heating of the device.
View full article
No ratings
‎08.04.2024 09:46
Top Contributors
Here users can share their experiences and knowledge among themselves.
 

Legal information

Cookie Notice
Privacy Policy
Terms of use
Legal Notice
 

MEDION products and shops

Where to buy
Spare parts shop
 
 
 

About MEDION

Contact
Service
About us
International
Career

Award 1
Award 2
Award 3