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Why can't I find any results for my diagnosis (service homepage / app)?
For some error symptoms there are currently no universal answers.
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Why does the fuse trips when the device is switched on?
First, attach your device to a different power outlet and see if this results in the fuse tripping.
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Is my power cable defective?
There may be a cable break, one of the most common signs of wear on electrical equipment.
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Why can't apps be installed on the device?
This FAQ will help you if you are unable to install an app.
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FAQs on Wi-Fi connections
Here you will find answers to the most common questions about Wi-Fi connections.
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FAQs on packaging instructions for MEDION products in the event of servicing
Here you will find information and packaging instructions for MEDION products in case of service.
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The battery is not working, what can I do?
Please make sure the battery or batteries are inserted correctly into your product.
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My device will not turn on, what can I do?
Please test another socket in another circuit.
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What do I do if my MEDION device is defective?
You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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Why is the device not connected via USB?
This FAQ gives you information if the USB connection does not work.
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Why is the device not connecting to the Wi-Fi network?
This FAQ will help you with problems with your Wi-Fi network.
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Why does the pairing via Bluetooth not work?
This FAQ will help you with Bluetooth pairing difficulties.
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Why does the app crash / cannot connect to the external device?
In case of app problems, follow the points in this FAQ.
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Why does the operating system not start?
If your operating system does not start, proceed as described in the FAQ.
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Why does the operating system work too slowly or crash?
If you have problems with the operating system, proceed as described in this FAQ.
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Why doesn't the display switch on or off automatically?
The display sensor must be recalibrated.
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Why does the device get unusually warm?
This FAQ offers solutions for unusual heating of the device.
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Where can I find the online troubleshooting?
You can find the error diagnosis on the MEDION Service page.
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What do I do if I have a swollen battery on my unit?
Do not connect the unit to the power supply and follow the further procedure in this FAQ.
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The person I am talking to cannot hear me. What can I do?
In this FAQ we explain how the person you are talking to can hear you again.
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What are the system requirements for Windows 11?
Whether Windows 11 can be installed on your computer depends on the hardware of your computer.
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Microsoft offers a free app for this purpose in the App Store.
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