This website uses Cookies. Click Accept to agree to our website's cookie use as described in our Privacy Policy. Click Preferences to customise your cookie settings.

Reject

Preferences

(en-gb) ▼

44219members

840online

153476posts

Community
:
Community Knowledge Base
:
English Knowledge Base
:
Discussion Forum Knowledge Base
:
FAQs

Options

My Contributions
Subscribe
Bookmark
Subscribe to RSS Feed

cancel

Turn on suggestions

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for

Search instead for

Did you mean:

FAQs

Showing topics with label Mobile Phone. Show all topics

Top Labels (relevance)

Labels (Alphabetical)

Household 165
ERAZER Gaming 149
Desktop PC 124
Notebook 123
All-In-One 97
Netbook 92
Video 73
Windows 65
Smart Home 55
Audio 54
Tablet 50
Smartphone 50
Operating Systems 44
Applications 28
Photo 27
Android 26
Mobile Phone 25
Health 23
Sport 21
Cleaning 19
Network 19
Kitchen 17
Refrigerators 17
Robotics 17
Storage 16
iOS 15
Navigation Hardware 14
Heaters 13
Display 13
Windows 10 12
DECT 11
Printer - Scanner 10
E-mobility 9
Recovery 7
Navigation Software 7
Energy generators 6
Personal care 6
Furniture 5
Cortana 3

Previous
1 of 5
Next

Sort by:

Helpfulness

Date
Views
Kudos
Comments
Helpfulness

Previous
- 1
- 2
Next

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.

View full article

100% helpful (3/3)

‎07.06.2023 14:03

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.

View full article

100% helpful (1/1)

‎17.03.2021 05:49

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.

View full article

100% helpful (1/1)

‎25.03.2021 06:47

How can I stream content from my smartphone to the Smart TV?

Download the Google Home app for this.

View full article

100% helpful (1/1)

‎25.06.2025 07:26

Where can I get spare parts for my MEDION / ERAZER device?

These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.

View full article

100% helpful (1/1)

‎11.06.2025 14:25

How do I register my MEDION / ERAZER device?

First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.

View full article

100% helpful (1/1)

‎03.06.2025 09:38

FAQs on finding the type plate (MSN / MD number)

Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.

View full article

100% helpful (4/4)

‎18.03.2025 12:54

Why can't apps be installed on the device?

Installations often fail due to insufficient storage space or incompatibility. With smart TVs, apps only work on Android devices or specific portals.

View full article

100% helpful (1/1)

‎12.05.2025 13:46

FAQs on Wi-Fi connections

Here you will find answers to the most common questions about Wi-Fi connections.

View full article

100% helpful (1/1)

‎30.04.2024 10:33

FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.

View full article

100% helpful (1/1)

‎17.01.2024 11:00

The battery is not working, what can I do?

Please make sure the battery or batteries are inserted correctly into your product.

View full article

50% helpful (2/4)

‎20.04.2021 06:19

My device will not turn on, what can I do?

Please test another socket in another circuit.

View full article

50% helpful (2/4)

‎20.04.2021 06:04

What do I do if my MEDION device is defective?

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.

View full article

No ratings

‎01.10.2024 12:58

Why is the device not connected via USB?

Check the connection and try different USB sticks. A sufficient power supply to the USB port is also required.

View full article

No ratings

‎24.02.2025 13:22

Why is the device not connecting to the Wi-Fi network?

This FAQ will help you with problems with your Wi-Fi network.

View full article

No ratings

‎06.05.2024 07:08

Why does the pairing via Bluetooth not work?

Bluetooth pairing problems can be caused by device settings or app authorisations. Check all devices and apps involved to resolve connection problems.

View full article

No ratings

‎05.02.2025 09:19

Why does the app crash / cannot connect to the external device?

In case of app problems, follow the points in this FAQ.

View full article

No ratings

‎22.04.2024 10:26

Why does the operating system not start?

The operating system may start due to a software error or incorrect BIOS settings. Use the restore point or reinstall the system.

View full article

No ratings

‎06.05.2025 07:40

Why does the operating system work too slowly or crash?

A slow or crashing system may be due to outdated software or full hard drives. Update regularly and use tools such as the MEDION Service App to detect errors.

View full article

No ratings

‎13.11.2024 08:21

Why doesn't the display switch on or off automatically?

The display sensor must be recalibrated.

View full article

No ratings

‎15.04.2024 10:49

Previous
- 1
- 2
Next

What are the system requirements for Windows 11?

Windows 11 requires at least a 1 GHz processor with 2 cores, 4 GB RAM, 64 GB storage space, TPM 2.0 and DirectX 12-capable graphics. Internet and a Microsoft account are required to install Windows 11 Home.

View full article

100% helpful (3/3)

‎18.10.2024 13:19