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FAQs

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Please make sure the battery or batteries are inserted correctly into your product.
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Please test another socket in another circuit.
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For some error symptoms there are currently no universal answers.
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First, attach your device to a different power outlet and see if this results in the fuse tripping.
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There may be a cable break, one of the most common signs of wear on electrical equipment.
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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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This FAQ will help you if you are unable to install an app.
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This FAQ gives you information if the USB connection does not work.
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This FAQ will help you with problems with your Wi-Fi network.
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Here you will find answers to the most common questions about Wi-Fi connections.
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This FAQ will help you with Bluetooth pairing difficulties.
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In case of app problems, follow the points in this FAQ.
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If your operating system does not start, proceed as described in the FAQ.
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A slow or crashing system may be due to outdated software or full hard drives. Update regularly and use tools such as the MEDION Service App to detect errors.
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The display sensor must be recalibrated.
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This FAQ offers solutions for unusual heating of the device.
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Here you will find information and packaging instructions for MEDION products in case of service.
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You can find the error diagnosis on the MEDION Service page.
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This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.
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In this FAQ we explain how the person you are talking to can hear you again.
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