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FAQs

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Where can I get spare parts for my MEDION / ERAZER device?

These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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100% helpful (1/1)
‎11.06.2025 14:25

How do I register my MEDION / ERAZER device?

First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
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100% helpful (1/1)
‎03.06.2025 09:38

Can I also use the two baskets of the air fryer (MD 11760) P20 XXL individually?

The baskets can be used individually by selecting basket 1 only. The second basket remains off, but can warmed up by the heat from the first.
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100% helpful (4/4)
‎05.05.2025 09:44

FAQs on finding the type plate (MSN / MD number)

Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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100% helpful (4/4)
‎18.03.2025 12:54

What are the internal dimensions of the two baskets in the P20 XXL (MD 11760) air fryer?

The baskets have the dimensions of 15.5 cm (6.1 inch) in width, 12.5 cm (4.9 inch) in height, and 23 cm (9.0 inch) in depth.
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100% helpful (1/1)
‎21.02.2025 08:15

Why are there flashes and / or sparks inside the microwave?

Flashes or sparks in the microwave are caused by dirt, metal objects or a scratched coating. Switch off the microwave immediately to prevent damage.
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No ratings
‎13.11.2024 13:58

Basic information on the MEDION MD 11760 double zone air fryer.

First check the power connection and settings. For optimum results, follow the recommended filling quantity, adjust the temperature and cooking time, divide the food evenly and clean the device regularly.
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‎01.10.2024 15:26

What do I do if my MEDION device is defective?

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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‎01.10.2024 12:58

Why does the stirring tool on the ice cream maker not turn?

The cause is usually that the ice cream consistency is too firm.
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‎16.04.2024 10:26

Why does the ice cream maker make the ice cream consistency too soft?

For optimum ice cream consistency, follow the points in this FAQ.
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‎04.04.2024 14:08

Why does the ice cream maker beep continuously?

The appliance may be dirty, clean all parts and the inside of the machine.
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‎25.03.2024 09:17

Why are plastic parts melted in the microwave?

This FAQ tells you more about microwave oven use.
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‎18.03.2024 11:47

Why is there a cover on the inside of the microwave?

The existing cover is not a transport lock, but a splash guard.
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‎12.03.2024 14:35

Why does the food burn or is the popcorn not successful?

Check the type of microwave you have and set it correctly with the help of this FAQ.
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100% helpful (1/1)
‎05.03.2024 11:41

Why are the accessories missing from the electric meat grinder SFW 800 A1 (LS 19577)?

Some of the accessories can be found in the disc storage compartment.
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‎15.02.2024 13:08
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