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FAQs

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With the mechanical aquastop system, you can see whether the aquastop has been triggered by the inspection window.
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This can be rectified by updating the device firmware to version V0.3.7.
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The error codes E01-E10 indicate various problems, such as blocked wheels, sensor faults, stuck positions or brush problems.
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First check the power connection and settings. For optimum results, follow the recommended filling quantity, adjust the temperature and cooking time, divide the food evenly and clean the device regularly.
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There is a button on the back of the device body for disassembly.
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In this FAQ we explain what the error code E4 means and give you possible solutions.
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Our service app for Windows and Android devices tests your product for all possible sources of error.
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This FAQ provides tips on how to isolate the error.
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The appliance is not drawing water, the water pressure is too low or the aquastop has been triggered.
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The appliance may be dirty, clean all parts and the inside of the machine.
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Flashes or sparks in the microwave are caused by dirt, metal objects or a scratched coating. Switch off the microwave immediately to prevent damage.
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Please test another socket in another circuit.
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In this FAQ you will find useful information about your robot vacuum cleaner.
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FAQs on handling the Robot Vacuum Cleaner.
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MEDION devices use an alphanumeric code. Contact the manufacturer of the universal remote control, as the codes are defined there and vary depending on the remote control.
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The error message “Please check clean water tank” can be caused by dirty detectors in the water tank. Cleaning with a salt solution or pH-neutral cleaning agent can help. Also check and clean the dirty water intake opening and the fresh water nozzle.
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Please check the power supply first.
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For some error symptoms there are currently no universal answers.
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This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.
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By using a light barrier, which creates a virtual wall via infrared signal.
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