FAQs

The error codes E3 and E7 indicate a defect in the heater or sensor.

In this FAQ we explain the most common faults of your robot vacuum cleaner.

Answers to common questions about set-up and use.

Open the maintenance door on the underside of the Robot vacuum Cleaner.

Install the Life+ app, connect your smartphone to a 2.4 GHz Wi-Fi network and follow the instructions in the app to pair the robot vacuum cleaner. After a successful connection, the app will display a confirmation message.

You can find the error diagnosis on the MEDION Service page.

Check the power supply first.

First of all, please check if all inlet valves are open.

The following steps may help if your device does not turn off.

This FAQ explains how to save a map.

Please start a program for boil wash (90°C) and check whether the porthole heats up during the main wash cycle.

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.

This will tell you if your memory card is faulty.

There may be a cable break, one of the most common signs of wear on electrical equipment.

Answers to the most frequently asked questions about the robot vacuum cleaners.

With the mechanical aquastop system, you can see whether the aquastop has been triggered by the inspection window.

Check the primary side power supply and, if present, the on / off switch of the power supply.

You can find useful tips on cleaning your robot vacuum cleaner here.

Log in with the same access data.

To clean the dust container and the permanent filter, empty the container and clean the filter. To do this, open the appliance lid, remove the dust container and filter and empty both, rinse with water if necessary, clean the filter with a brush and replace everything after it has dried.