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Why does the app crash / cannot connect to the external device?
In case of app problems, follow the points in this FAQ.
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Why does the operating system not start?
If your operating system does not start, proceed as described in the FAQ.
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Why does the operating system work too slowly or crash?
If you have problems with the operating system, proceed as described in this FAQ.
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Why is the hard drive or CD / DVD / BluRay drive not working properly?
Install the appropriate drivers again.
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Why does the device get unusually warm?
This FAQ offers solutions for unusual heating of the device.
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Why can't my MEDION notebook be switched on during the initial setup?
In this FAQ you will find important information about the transport mode.
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How do I deal with white screens on my ERAZER Beast X40 notebook?
Contact the support and mention whitescreen and the code O38%.
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How do I change the keyboard lighting on the ERAZER Deputy P10?
Launch the Control Center of the ERAZER Deputy P10 notebook.
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FAQs on packaging instructions for MEDION products in the event of servicing
Here you will find information and packaging instructions for MEDION products in case of service.
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How do I update device drivers?
Windows 10 and Windows 11 comes with several options to update a device driver.
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How can I optimise the performance of my ERAZER Engineer X30 MD 34410?
Optimise performance with the appropriate settings in the BIOS.
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How can I set the colour change on my ERAZER Crawler E25?
The colour change cannot be set.
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The sound is missing or too quiet, what can I do (PC and notebook)?
Windows offers its own troubleshooting service that can help you immediately.
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Where can I find the online troubleshooting?
You can find the error diagnosis on the MEDION Service page.
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FAQ: Specifications mainboard "ECS B460H6-EM".
Information on the maximum memory expansion, the front pin assignment and M.2 slots.
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FAQ: Specifications Mainboard "ECS B360H4-EM"
Here you will find detailed technical information about the mainboard
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How can I display the original installation date of my Windows operating system?
Proceed as described in this FAQ.
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What do I do if I have a swollen battery on my unit?
Do not connect the unit to the power supply and follow the further procedure in this FAQ.
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How do I install Windows 11 without an existing Wi-Fi driver?
This FAQ tells you how to proceed.
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How can I adjust the water cooling of my PC?
Set the water cooling to full speed in the BIOS.
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How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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