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FAQs

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Why does the app crash / cannot connect to the external device?

In case of app problems, follow the points in this FAQ.
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‎17.04.2024 09:58

Why does the operating system not start?

If your operating system does not start, proceed as described in the FAQ.
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‎17.04.2024 08:30

Why does the operating system work too slowly or crash?

If you have problems with the operating system, proceed as described in this FAQ.
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‎15.04.2024 14:11

Why is the hard drive or CD / DVD / BluRay drive not working properly?

Install the appropriate drivers again.
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‎09.04.2024 13:21

Why does the device get unusually warm?

This FAQ offers solutions for unusual heating of the device.
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‎08.04.2024 09:46

Why can't my MEDION notebook be switched on during the initial setup?

In this FAQ you will find important information about the transport mode.
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‎12.03.2024 08:40

How do I deal with white screens on my ERAZER Beast X40 notebook?

Contact the support and mention whitescreen and the code O38%.
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‎29.02.2024 13:58

How do I change the keyboard lighting on the ERAZER Deputy P10?

Launch the Control Center of the ERAZER Deputy P10 notebook.
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100% helpful (3/3)
‎25.01.2024 11:59

FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.
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100% helpful (1/1)
‎17.01.2024 11:00

How do I update device drivers?

Windows 10 and Windows 11 comes with several options to update a device driver.
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75% helpful (3/4)
‎16.01.2024 14:34

How can I optimise the performance of my ERAZER Engineer X30 MD 34410?

Optimise performance with the appropriate settings in the BIOS.
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‎12.01.2024 09:31

How can I set the colour change on my ERAZER Crawler E25?

The colour change cannot be set.
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‎18.12.2023 12:45

The sound is missing or too quiet, what can I do (PC and notebook)?

Windows offers its own troubleshooting service that can help you immediately.
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100% helpful (1/1)
‎18.12.2023 12:41

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.
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‎18.12.2023 12:40

FAQ: Specifications mainboard "ECS B460H6-EM".

Information on the maximum memory expansion, the front pin assignment and M.2 slots.
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‎21.11.2023 14:16

FAQ: Specifications Mainboard "ECS B360H4-EM"

Here you will find detailed technical information about the mainboard
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‎21.11.2023 14:15

How can I display the original installation date of my Windows operating system?

Proceed as described in this FAQ.
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‎13.11.2023 12:41

What do I do if I have a swollen battery on my unit?

Do not connect the unit to the power supply and follow the further procedure in this FAQ.
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‎11.10.2023 10:44

How do I install Windows 11 without an existing Wi-Fi driver?

This FAQ tells you how to proceed.
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100% helpful (1/1)
‎09.10.2023 12:42

How can I adjust the water cooling of my PC?

Set the water cooling to full speed in the BIOS.
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100% helpful (2/2)
‎21.09.2023 07:12
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