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FAQs

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Here we answer frequently asked questions about your VIDAA TV.
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The MEDION Service App lets you check whether Windows or driver updates are already available for your device.
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Our service app for Windows and Android devices tests your product for all possible sources of error.
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Download the Google Home app for this.
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These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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Installations often fail due to insufficient storage space or incompatibility. With smart TVs, apps only work on Android devices or specific portals.
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Insert the USB dongle to install the driver, remove it, start the search with Fn + dongle and then insert it again. For the mouse, charge it via USB cable and switch it on.
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Install the updated Control Centre Service by downloading the file UniwillService_3.33.24.0_.exe from the MEDION Service Portal.
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Go to Settings, then Activation, select the Store link and click Download to exit S Mode.
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Install the MEDION Speaker App, activate the Wi-Fi mode on the MD 44007 and follow the app's instructions to connect via your smartphone's Wi-Fi settings.
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Disconnect the webstick, uninstall the ALDI TALK connection wizard, restart the computer, run the fix and reinstall the webstick. Everything should then work again.
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If the MEDION Life+ app reports that the user does not exist, use the Forgot Password function on the MEDION website to receive a new password by e-mail.
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Go to the device settings, select Connections and activate Mobile Hotspot and Tethering. Optionally, you can set a name and password for the network, after which you can connect other devices via Wi-Fi.
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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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Perform a reboot and restart or switch the diagnostics area to custom diagnosis.
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Launch the Control Center of the ERAZER Deputy P10 notebook.
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Optimise performance with the appropriate settings in the BIOS.
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The problem can often be solved with one of the listed procedures.
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You can find the error diagnosis on the MEDION Service page.
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For some error symptoms there are currently no universal answers.
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