Why is my hard drive not recognised in the removable frame?

[#1]

Question

Why is my hard drive not recognised in the removable frame?

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Answer

You are not using the latest UEFI (BIOS). Install the latest UEFI for your computer, which you can find under this link.

Proceed as follows for the installation:

• Quit all running programs.
• Download the file 00_Bios_b560h6em2_w.zip from the link above.
• Unpack the zip file.
• Open the folder which contains the unzipped files.¹
• Right-click the WFH.bat file and select Start as administrator.
• Follow the instructions on the screen.

If the update is not successful as expected, check whether the SATA cable of the removable frame is plugged into SATA port four.

¹Please note that the zip folder in Windows Explorer can be opened and viewed with a double click, but executing the WFH.bat only leads to an error message. The WFH.bat can only be executed without errors when unzipped.

Important: MEDION AG accepts no liability whatsoever for any loss of data or hardware or software errors that occur as a result of the update. The customer acknowledges this when performing the update.

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The information in this article refers to:

• ERAZER Engineer P10 (MD 35079) MSN 10024084
• ERAZER Engineer P10 (MD 35079) MSN 10024434
• ERAZER Engineer P10 (MD 35079) MSN 10024625
• ERAZER Engineer P10 (MD 35114) MSN 10024175
• ERAZER Engineer P10 (MD 35151) MSN 10024263
• MEDION AKOYA E62014 (MD 35049) MSN 10023996
• MEDION AKOYA E62032 (MD 35187) MSN 10024329
• MEDION AKOYA E63009 (MD 35048) MSN 10023994
• MEDION AKOYA P62026 (MD 34475) MSN 10024061
• MEDION AKOYA P62026 (MD 34475) MSN 10024622

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Review Date: 2022-12-05