Why does the app crash / cannot connect to the external device?

[#1]

Question

Why does the app crash / cannot connect to the external device?

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Answer

• Some devices can only be paired if they are in the same Wi-Fi network. Check if both devices are logged into the same network.
• App crashes happen due to outdated versions. Check in the respective store whether the app is up to date and carry out updates if necessary.
• To rule out errors during installation, remove the app and then install it again.

⚠️Note⚠️ How you can fix your Android app is explained here.

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The information in this article refers to:

• All-In-Ones
• Netbooks
• Notebooks
• PCs
• Tablets
• Smartphones

• YBYFYJ (IRIS-Symptom-Code_159)
• YCYBYA (IRIS-Symptom-Code_210)
• YHYIYI (IRIS-Symptom-Code_788)

Article in other languages:

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• Français
• Nederlands

Review Date: 2024-10-10