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Why can't I connect my mouse and keyboard set?

Question

Why can't I connect my mouse and keyboard set MEDION MD 85014?

 


Answer

The Bluetooth dongle may only be connected to PCs / notebooks that do not have their own Bluetooth chip installed.

If the dongle is connected additionally, different errors occur. The most common are:

  • a driver error is displayed in the device manager
  • keyboard / mouse are paired but not connected
  • the set does not work anymore after a reboot

💡Note: After a restart of the system a mouse button must be pressed once to end the standby.


Version history
Last update:
‎27.09.2022 12:52
Updated by:
Retired
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