What can I do if my device stops responding or hangs?
In this case, a residual current discharge (power supply reset) can help.
Tip: Performing a residual current discharge/ static discharge can help if your product has any of the following symptoms:
- Devices react slowly or delay.
- USB devices (such as mouse & keyboard) are not recognized.
Various electronic components in your device can store small amounts of power. This can lead to temporary issues.
With the residual current discharge/static discharge these components are discharged and the issues are thus often resolved.
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How can I tell if the battery is removable?
- This can usually be seen on the bottom of your device. If you have an unlocking bolt, as shown in Illustration 1 then the battery should be removable.
Abbildung 1
But if it is a continuous surface as in Figure 2, then the battery is internal and cannot be removed.
![Abildung2.png Abildung2.png](https://community.medion.com/t5/image/serverpage/image-id/5589iFC175B9E3973BDE6/image-size/large?v=v2&px=999)
If you still not sure if the battery is removable or not then please check your devices user manual.
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Products without battery (TV, receiver, audio systems, PC, etc.)
- Example using a PC
- Shut down the PC.
- If your device has a mains switch, switch it to 0 or OFF.
- Remove all connection cables.
- Then press the power button for about 15 seconds to discharge the residual current from all electronic components in the product. If your product does not have a power button, just wait 5 minutes.
- Reconnect only the essentials, set the main switch to 1 or ON and restart your product.
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Products with removable battery (notebook etc.)
- Example based on a notebook with removable battery
- Turn off your device.
- If your device has a mains switch, switch it to 0 or OFF.
- Remove all connection cables and remove the battery.
- Press and hold the power button for about 15 seconds.
- After that, first connect the AC adapter without replacing the battery.
- Set the power switch to 1 or ON and restart your product.
- To check the function of the battery:
- Turn your device off again.
- Remove the power adapter.
- Insert the battery again.
- Reboot your product.
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Products with firmly installed battery (convertible etc.)
- Example using a convertible
- Please disconnect all connected external devices (eg USB sticks, Bluetooth dongle, printer, etc.) as well as the power supply and leave your device switched on and / or use it until it switches off by itself so that is the battery is completely discharged.
- Do not plug in the power adapter yet, first hold down the power button for about 15 seconds to discharge the residual current from all electronic components.
- Then charge the device with the power adapter for at least two hours continuously.
- Turn it back on and use it as usual.