on 29.06.2019 15:45
The keyboard on my Erazer X7847 has stopped working, after a liquid spill. I've searched the internet for a replacement, but am unable to get one. Even Medion themselves said that they could not provide a replacement. Does anyone have any suggestions? I know that Clevo are the underlying manufactuer of Medion kit, but other than a few very expensive replacemts from china on ebay, it seems impossible to get a replacement
on 02.07.2019 13:21
I had a look online and indeed some keyboard replacements are available on Ebay for around a 100 euros, you could consider sending it to Medion as an out of warranty repair to get a quote, it might not be too prohibitive and would carry a warranty on the repaired part.
Give our team a call to see what can be done.
I hope you find a fix or work around that works for you.
on 02.07.2019 14:54
Thanks guys, I just don't understand why I have to send the laptop away to have it assessed for such a simple ŕeplacement. The keyboard is a doddle to replace! Sending the laptop in will cost more than simply posting a keyboard out to me! I know the keyboard is faulty and will happily pay for a replacement!
on 02.07.2019 15:51
I had a word with my colleagues at the repair centre , could you kindly PM me the MSN number of your machine, I will check with them and get back to you tomorrow as to what we could do to help you in your situation, no promises, I just want to give you a better understanding of your options and costs.
Thank you for your patience.
on 02.07.2019 17:19
Thank you, details are as follows
Eraser X7847 md60380
Part no. For k/b 6-80-P65S0-191-1
on 02.07.2019 18:09
you find your keyboard. It seems to be sold out.
But you can ask for a replacement by touching the red button and sending a request.
on 03.07.2019 12:44
Thank you for communicating the MSN number, I have checked with my repair team in the UK and unfortunately this machine is end of life and they were unable to locate a spare keyboard in stock, this would make an out of warranty repair request moot.
@daddle sugestion is still a valid option as you never know they might find a part.
The other option is to monitor auction sites for that machine, you might find one for sale cheaply or for parts and salvage a keyboard.
I appreciate that this is not the answers you would have like to hear but is the best I can do at this moment in time. I wish you best of success securing a spare part in the near future.
on 07.07.2019 07:58
just a thought, switch keyboard software, would that work ?
German Keyboard,Tastatur, beleuchtet, DE , MSN: 40061018
on 08.07.2019 08:04
I like your thinking ! Wish I 'd thought of that myself but there you go, teamwork !
@natswright take a look at the solution proposed by @Fishtown above
A cursory glance in a search engine point out to some tutorials , so you know what you are doing before you spend your money.