on 05.07.2023 09:29
on 05.07.2023 09:29
HI, I have this issue from the day i got the laptop. I have reinstalling the windows for 2 times, i have reinstall the video driver for several times too and nothing seams to work. For what i can see here, people are talking about the BIOS. My current version BIOS is N.1.14M EC version 0.27.00. Can anyone can tell me if there is any BIOS update i can make and where to find it? Ohh yes,my MEDION Windows Diagnostics app can`t provide me with any download links for any drivers.
on 12.12.2023 07:10
on 12.12.2023 08:03
on 12.12.2023 08:51
12.12.2023 16:28 - edited 12.12.2023 17:01
12.12.2023 16:28 - edited 12.12.2023 17:01
@Trom84 In this very topic on page1 down at the last post, you can see a solution from @Major_ToM
Link to download latest version of BIOS and Installation guide (read carefully, don't rush, take your time) . I have the same BIOS version and the same EC, but as i said its not from Medion.
Let me give you some tips!
on 13.12.2023 06:27
on 13.12.2023 06:27
Hi.and thmbs up to @Sarria for your hint to the solution.
@Trom84 : Please let us know, if you nee any further assistance...
Cheers
Major ToM
on 13.12.2023 20:42
on 13.12.2023 20:42
I have received my laptop back from the Support.
My bios Version is the latest one as before.
N.1.23MED08 from the 1.08.2023.
I die Not install anything besides the nvidia drivers and the gog so that i can play cyberpunk 2077.
I got my laptop yesterday all frech from medion Support back.
And direkt after 70 min in the game a wgite screen crash.
I play in gaming Mode and on the highest settings.
Everythimg runs smoothly Till it got white,as all the Times before.
@Sarria thanks for youre advise but it crashed nevertheless.
Im really sad about all this because when it runs it is a blast.
What can we do about this
on 14.12.2023 14:23
on 14.12.2023 14:23
Hi @Trom84 ,
this is sad to hear, that the repair process did not solve the issue. Our tech team has to do further investigations on this issue to find out, in which way we can fix this one. Regarding this we ordered another defective unit with the same error pattern direchtly to our tehnical HQ and will personally come back to you via private message, to inform you about further steps to be done.
We keep you updated!
Cheers
Major ToM
on 14.12.2023 16:51
on 14.12.2023 16:51
This is nice to hear.
I REALLY hope this Problem can be solved.
I will get me a camera and try to get it on tape.
I played cyberpunk in the almost highest settings and this triggert it faster.also i saw that when i play on this settings it drains battery percentage even we plugged in.
As the laptop is based on the xmg neo 17 ,perhaps they can help?
But i will be pleased to hear from you.
on 18.12.2023 05:56
on 18.12.2023 05:56
Hi @Trom84 ,
we´ll check and doublcheck as soon as we´re in possesion of the faulty unit and coorespon with the manufacturer.But getting things on camera is always a good idea, so that anyone, who is involved in the investigation process can make itself a picture
Cheers
Major ToM
on 12.02.2024 09:48
on 12.02.2024 09:48
Hi @Major_ToM
Is this still the latest available? I have just got my X40 and it has BIOS 1.20 / EC 1.08
I was hoping for something newer, with resizable bar control and disable the undervolt protection (Intel XTU)
Thanks