Erazer X40 - Avertissement/erreur "WHEA-Logger" journaux systèmes et freeze PC

[vincentb0001]

Bonjour à vous, la communauté Medion.

Je suis un fervent adepte des produits Medion et j'en suis actuellement à mon 3e PC de la gamme Erazer, plus précisément le modèle Erazer Beast x40.

Je rencontre un problème de gel fréquent, en moyenne deux fois par semaine, depuis l'acquisition de mon dernier PC. Malgré plusieurs réinitialisations d'usine, mises à jour de pilotes et retours en atelier (avec remplacement de la carte mère), le problème persiste. C'est pourquoi je souhaiterais vous demander de l'aide.

Un avertissement matériel survient fréquemment (généralement tous les jours) et est enregistré dans l'observateur d'événements sous la source WHEA-Logger (Windows Hardware Error Architecture Logger) avec le message suivant :

Une erreur matérielle corrigée s'est produite.

Composant : PCI Express Root Port
Source de l'erreur : Advanced Error Reporting (PCI Express)

Bus principal : Appareil : Fonction : 0x0:0x1C:0x0
Bus secondaire : Appareil : Fonction : 0x0:0x0:0x0
Nom de l'appareil principal : PCI\VEN_8086&DEV_7A3A&SUBSYS_126B1D05&REV_11
Nom de l'appareil secondaire : (vide)

Des recherches sur Internet semblent mettre en cause la carte mère et la carte graphique (DEV_7A3A&SUBSYS_126B1D05) :

- Intel(R) PCI Express Root Port #9 - 7A30.
[https://fr.driverscollection.com/Search/PCI%5CVEN_8086%26DEV_7A30]

- GeForce RTX 4090 Laptop GPU / PCI\VEN_10DE&DEV_2757&SUBSYS_126B1D05
[https://fr.driverscollection.com/Search/PCI%5CVEN_10DE%26DEV_2757%26SUBSYS_126B1D05]

La carte mère est tombée définitivement en panne en atelier lors de tests et ils l'ont donc changée.
Cependant, ce message s'affiche toujours dans les événements Windows.

Lorsque le PC se fige (je n'ai malheureusement pas d'écran bleu ni de cas d'utilisation particulier, aucun périphérique de connecté sur l'ordi), j'ai ce message d'erreur dans les journaux système :

Révélation

Une erreur matérielle irrécupérable s’est produite. Un enregistrement décrivant cette erreur est inclus dans la section des données de cet événement.

Le détail de cet enregistrement contient un code hexadécimal que je ne parviens pas à décoder et qui pourrait être utile :

Révélation

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />

  <EventID>1</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>0</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8000000000000002</Keywords>

  <TimeCreated SystemTime="2023-09-16T17:46:11.2914232Z" />

  <EventRecordID>7083</EventRecordID>

  <Correlation ActivityID="{8474629d-7e8a-47bc-a2bd-9689e54e43d8}" />

  <Execution ProcessID="5548" ThreadID="6424" />

  <Channel>System</Channel>

  <Computer>Utilisateur</Computer>

  <Security UserID="S-1-5-19" />

  </System>

- <EventData>

  <Data Name="Length">3552</Data>

  <Data 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  </EventData>

  </Event>

Peut-être certain de vous pourriez avoir des idées pour m'aider. Avant que le PC freeze, je n'ai aucun signe, aucun ralentissement. Il est bien ventilé.

J'ai réalisé des tests de mémoires Ram et des disques durs, aucun problème n'a été détecté.
Aussi, je n'ai aucune erreur sur aucun périphériques dans le gestionnaire de matériel.

Comme le pc est sous garantie, je ne peux malheureusement pas l'ouvrir.
 
J'espère que mon message n'est pas flou. Si vous avez des idées ou des précisions à me demander, n'hésitez pas. 
Toute aide serait grandement appréciée, que ce soit pour comprendre l'hexadécimal ou pour toute autre suggestion.

Merci

[vincentb0001]

Je reposte le message d'erreur affiché lors des freezes pour une meilleure lisibilité :

Une erreur matérielle irrécupérable s’est produite. Un enregistrement décrivant cette erreur est inclus dans la section des données de cet événement.

Le détail de cet enregistrement contient un code hexadécimal que je ne parviens pas à décoder et qui pourrait être utile :

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />

  <EventID>1</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>0</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8000000000000002</Keywords>

  <TimeCreated SystemTime="2023-09-16T17:46:11.2914232Z" />

  <EventRecordID>7083</EventRecordID>

  <Correlation ActivityID="{8474629d-7e8a-47bc-a2bd-9689e54e43d8}" />

  <Execution ProcessID="5548" ThreadID="6424" />

  <Channel>System</Channel>

  <Computer>Utilisateur</Computer>

  <Security UserID="S-1-5-19" />

  </System>

- <EventData>

  <Data Name="Length">3552</Data>

  <Data 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  </EventData>

  </Event>