le 19.09.2024 15:40
le 19.09.2024 15:40
Hey everyone!
As per the title of my post - the battery on my Crawler E30 stopped charging. When this started, the battery was at 80% and in a constant state of discharge when plugged in. - The charging icon is visible in the task bar but no effect on charge. If I disconnect the mains, the laptop powers off immediately.
I generated a battery report which told me absolutely nothing.
I got this in January. Haven't found it easy to get any help from the merchant (Laptops Direct) or Medion. It will be a huge inconvenience now to have to send
the laptop back for repair. - If anyone knows what could potentially cause the fault and if it may be fixable, I would appreciate it greatly!
Simply replacing the battery is something I can easily do myself. I think it to be more than fair for a replacement battery to be sent rather than having to be further inconvenienced. Not a happy camper at the moment so I'm hoping some of you fine folks may be able to help somehow!
Thanks in advance!
le 23.09.2024 16:41
le 23.09.2024 16:41
Are you able to supply the MSN number (8 digits long found on the back on unit)
A BIOS update may solve the issue if you can supply your current version, I maybe able tot find an updated version. But from you description it sounds like the battery has failed.
Regarding Medion sending a battery I believe under there warranty conditions the unit may need to be returned for this to be changed.
I would suggest to contact your local Medion service centre and request a collection of your unit have the unit assessed and have the battery changed.
Thanks