on 02.11.2021 20:38
on 02.11.2021 20:38
Hi, I just received my new X25 beast (rtx 3070) but it does not have any pre installed software (including the mcafee advertised on one of the stickers)
Downloading the only available file, the control centre doesn't seem to work or install correctly. How am I supposed to configure the keyboard RGB lights or alter the THX audio settings?
on 24.12.2021 11:53
on 24.12.2021 11:53
Hi @NeptuneUK and 1st of all sorry for the late response.
Normally every of our distributed PCs and laptops is running an audit during the production process, whrere the availability of all drivers/apps is testet.
If there are no drivers on the laptop, someone is likely to have used this PC before.
There will be a new version of the Control Centre SW published within the next weeks, but here you can download the current one to configure the keyboard lights
Cheers
Major ToM
24.12.2021 18:09 - edited 24.12.2021 18:10
24.12.2021 18:09 - edited 24.12.2021 18:10
Hi, I bought it as open box from Overclockers UK but with full warranty. I just assumed it had been returned and reset as normal without wiping the recovery partition. I would have paid the extra little bit if I had known I was going to lose full functionality of my device....
on 24.12.2021 18:58
on 24.12.2021 18:58
Is there ANYTHING I can do to get the audio to work properly? I had a similar issue with a previous laptop where the built in mini sub-woofer didn't work until the drivers were installed. The audio is really, really quiet.....
on 15.01.2022 18:37
on 15.01.2022 18:37
Hallo
habe das selbe Problem das sich der ton einfach blechern anhört und im Geräte Manger nix mehr mit THX steht und auch die Software Sound blaster fehlt und auch die Realtek Software ist auch nicht mehr da. weiß da einer weiter? DANKE
on 16.01.2022 23:01
on 16.01.2022 23:01
Try this to manually get drivers. https://www.realtek.com/en/component/zoo/category/pc-audio-codecs-high-definition-audio-codecs-softw...
on 23.01.2022 21:24
on 23.01.2022 21:24
After my control centre decided not to show all modes tried to reset the app but it didn't solve it so I uninstalled and downloaded and installed the one from the link. Unfortunately it doesn't work. i see the icon but when I click it on it does nothing, no response at all. What can i do to fix this?
24.01.2022 00:46 - edited 24.01.2022 00:49
24.01.2022 00:46 - edited 24.01.2022 00:49
If anyone finds a solution please let me know, thanks! And thank you to all who have replied so far.
on 24.01.2022 00:48
on 24.01.2022 00:48
Hallo, können Sie mir mitteilen, ob Sie Ihr Problem jemals gelöst haben?
Vielen Dank und Entschuldigung, wenn mein Deutsch schlecht ist.
on 03.02.2022 07:58
on 03.02.2022 07:58
Hi @NeptuneUK ,
thought this one would have already been solved, but yeah.. the easiest/smartest way to get any W10/W11 PC installed is by using the MS Media Creation Tool to arrange a proper and clean installation .
Pls check the appropriate FAQ we put to the FAQ section.
As a second step we´ll have to to talk about the software, which is provided by Microsoft.There is a separate FAQ which deals with the ControlCenter of the ERAZER Beast X25, so the recent feedback of the overwhelming part of the users is,that this works.
But as I said, the systems generally are preconfigured ex works, so you can avoid that kind trouble by ensuring that PCs are within the original boxing.
Major ToM