Deputy P60 : stuck on logo screen

[Max000]

Yesterday I updated windows and since then my pc is stuck if I try to load an OS( Windows 11 or a Linux distro). I looked up internet to find potential solutions :

- I try to go in windows' safe mode. However my laptop is stuck on the "preparing atomatic repair"

- I try to boot on a windows installation media but the pc is stuck on the same erazer logo (I disabled secure boot)

If you have any idea to help me it would be great.

I suspect the windows updated changed the graphics drivers however I didn't find any way to change them.

I have access to UEFI

-- specs --

MSN 30036599

Medion Erazer Deputy P60

Windows 11 + Pop OS

[Fishtown]

hello @Max000 and welcome
Maybe it's the security boot after win updating with a dual system, see here:

https://www.borncity.com/blog/2024/08/19/windows-august-2024-update-legt-linux-boot-lahm/

bye Fishtown

[Max000]

Thank you @Fishtown, I looked up at the article but it doesn't look like that's my issue. Additionally, the article mentionned that Windows won't start with secure boot disabled, however in my case Windows doesn't even boot with the secure boot.

Thank you for your reply, I thought that I would need to wait days for answers but you prove me wrong. Moreover if you have any other ideas I'm ready to test them.

[yesitsmeagain]

Hi Max,

Same issue here, did you find an answer?

cheers

[daddle]

@Max000 

Hi Max 

you  could try to boot with a  Microsoft Installation USB Stick (Windows 10 installation media) made with the Media Creation Tool.

With this Bootstick you can use the inbuild rescue system (the same as a defective bootloader or start sector defects tries to load --> Automatic  Repair)

In one of the first little Windows the RepairOptions is to be found  in the left below corner .  

Go to  "Repairing the Boot- and Startprocess" (some similar expression)

Cheers, daddle

[Ezenia]

So it's also getting stuck when trying to boot via the USB installer)? I assume that's what you meant by "Windows installation media". If so, that does sound like a problem that goes beyond the OS. You should be able to boot into a USB installer (assuming it's been created correctly) even if the main OS has a problem. If messing with the BIOS settings isn't getting it to go past the logo, then further troubleshooting will require removing the bottom cover to inspect the inside of the laptop. Re-create the USB installer or test it in another known working machine just to ensure the USB you're using is good.

If you decide to inspect further: you can 1st try removing the main battery/charger, then holding down the power button for about 30 seconds or so. This has been known to fix various issues (it's fixed a few issues I've experienced in the past). If the same issue occurs, try to find the CMOS battery. It'll either be a normal silver coin-shaped CR2032 inserted into a holder on the motherboard or may have two wires that goes to a connector (this type of battery will usually have some tape covering it as well) on the motherboard. The battery can be on either sides of the board, but hopefully it's on the visible side. If you see it, remove the main battery/charger and take out the CMOS battery. Leave it out for several minutes. Put it back afterwards and power up (remember to re-connect either charger or main battery). Wait some time for the laptop to complete POST. The 1st POST after a CMOS reset is longer than normal and will usually include several restarts. Within a minute or so, it should POST. Check to see if it's still getting stuck on the logo.

If it is, locate the RAM sticks (hopefully there's removable RAM) and take them out. If you have multiple RAM sticks, test both of them individually in all slots. If you only have 1 stick, try re-inserting it and if that doesn't work try moving it to the other slot. This test checks for bad RAM sticks/slots which can suddenly happen.

You can also try disconnecting any drives (HDD/SSD) and trying to boot to a USB installer. A working machine should be able to boot to the USB without any problem. If it doesn't, there's likely either a problem with how the USB is setup (BIOS isn't reading the USB properly), a BIOS problem or in more severe cases a hardware problem. If your laptop pushes BIOS updates through Windows Update (a lot of manufacturers do this), then maybe it updated the BIOS which either partially corrupted it or introduced an issue. Always a possibility of things breaking on laptops when BIOS updates are automatically pushed through Windows Update. 

The update may just be a coincidence. It might not have anything to do with your issue which can make troubleshooting more difficult. I once had an SSD fail the moment I upgraded from Windows 10 to 11. I spent a fair amount of time thinking Windows 11 was the cause when it was just a failing SSD. I had a thread created about the issue on this forum a while ago. 

If you decide to inspect the insides of the laptop, I recommend always disconnecting both the main battery/charger when touching anything on the motherboard. It's just safer and helps prevents mistakes (causing accidental shorts). The last step should be re-connecting a power source. 

Hopefully the issue is something simple.