6807 Laptop started cutting out and turning off randomly

[martinmt]

I've recently started to have a problem whereby my 6807 Erazer gaming laptop just cuts out and turns off immediately. I am using it plugged in and the power supply does feel quite hot. I have the laptop on top of a cooling pad and I don't think the laptop itself is overheating.

Any suggestions for anything I can try diagnostically - or has anyone else encountered this? It has turned off twice today and if it keeps up will obviously be going back.  When I say turns off, I don't mean it "shuts down" it just goes off instantly - and this is odd as it's still on the mains power. 

[Gehringer]

Hi @martinmt and welcome back to the Forum,

you've said that you don't think that the NB itself is overheating but the symptoms you have just described give me overheating as a first answer.

Have you tried to monitor the internal temperature of your NB with one of the existing tools?

Regards,

Gehringer

[Gehringer]

Hi @martinmt ,

it's been so long since we last heard from you.

Have you managed to solve your issue?
If so, how?

Please share your experience with us.

Regards,

Gehringer