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6807 Laptop started cutting out and turning off randomly

Apprentice
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Message 1 of 3
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6807 Laptop started cutting out and turning off randomly

I've recently started to have a problem whereby my 6807 Erazer gaming laptop just cuts out and turns off immediately. I am using it plugged in and the power supply does feel quite hot. I have the laptop on top of a cooling pad and I don't think the laptop itself is overheating.

 

Any suggestions for anything I can try diagnostically - or has anyone else encountered this? It has turned off twice today and if it keeps up will obviously be going back.  When I say turns off, I don't mean it "shuts down" it just goes off instantly - and this is odd as it's still on the mains power. 

 

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Moderator
Message 2 of 3
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Message 2 of 3
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Re: 6807 Laptop started cutting out and turning off randomly

Hi @martinmt and welcome back to the Forum,

 

you've said that you don't think that the NB itself is overheating but the symptoms you have just described give me overheating as a first answer.

Have you tried to monitor the internal temperature of your NB with one of the existing tools?

 

Regards,

Gehringer

Moderator
Message 3 of 3
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Message 3 of 3
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Re: 6807 Laptop started cutting out and turning off randomly

Hi @martinmt ,

 

it's been so long since we last heard from you.

 

Have you managed to solve your issue?
If so, how?

Please share your experience with us.

 

Regards,

Gehringer