smart Plug setup

[woody50]

Having problem setting up smart plug.

light flashes, confirm , after 100% does not connect.

Addition failed, please add again or view help.

tried iphone , ipad no luck.

Any thoughts please

[TPFLegionaire]

Hi @woody50 

Welcome to the forums.
Just so I can check the right things for you, could you confirm the MSN number of the product and which app (Medion life+ ?) you are using to connect with the plug

I'll do my best to digg up some more info for you. Thank you for your patience.

[woody50]

TPFLegionaire

msn50062558

App. Medion life+

thanks

[TPFLegionaire]

Hi @woody50 

Thank you for the information provided.

I do not know what is causing the issue, several options are open to you, involving various degree of effort.

-Bring it back to the shop , if they still have some, to get it swapped.
-call our warranty services to initiate replacement/refund (if none are available)

Troubleshooting wise a few things to try:

-if it is seen in the APP, initiate a factory reset:
Restore factory settings
− Select the adaptor in the device list.
− Click the button to open
the settings menu for the adaptor.
− Click Reset and confirm your input with Confirm in the pop-up message.
When the factory settings have been restored, the status LED will blink. The adaptor has now been
reset and is ready to be connected to a network again.

-If the issue is Wifi/network related, could you try the plug in a different wifi setting, maybe at a friend house?
-if the issue is rellated to the App, could you try reinstalling? can you test it with an android device?

All in all, I am very sorry for the inconvenience the device has caused you , I hope some of the options above are of some use, do not hesitate to ask for further help or advice if needed.

[woody50]

TPFLegionaire

Thanks 8 will give it a try

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[Fishtown]

Moin @woody50 

possibly the mac address filter in the router disable

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