on 12.06.2022 09:55
I have got my device in January and was working well, I’m trying to connect it to charging station..
The green led for the station is already on.
When I connect the robot , for the device , only blue blink for one second and then it is not charging..
I tried cleaning and everything (reset power, leaving to change for few hours), nothing happening and it is completely blocked.
thanks for your advice and where to go if I need service center in Belgium.
on 12.06.2022 10:36
Power switch turned on? If that doesn't work, try charging directly on the device without a cradle.
on 12.06.2022 10:56
Thanks alot, I have tried now.. once I inserted the cable directly, quick blink and then nothing is happening.. the charging station has no problem then ..
I’m leaving for sometime to charge .. but I think there is a fault in the robot itself.
on 12.06.2022 11:29
you could carry out a residual current discharge as a last resort in the event of a malfunction. switch off, unplug the battery, switch on without the battery and press the start button for 10 seconds. plug everything back in and tryi f that doesn't work either, there is a hardware error. contact the medion support on the medion service page for further action.