Medion Erazer MD 35046 audio issue / cracking

[JBor]

Hi Community,

i`ve had this issue for a very long time now and didnt find any solution to it. I suspect there is something wrong with the "driver" (?).

My Medion MD 35046 PC is only connected to wireless headphones and the audio starts cracking rather quickly once i got more than one application running. (can`t say if its the same for non-wireless since i dont have any around)

HOWEVER: after turning the device off and on again, it disappears completely! No issue anymore. it starts to come back, once the PC goes on standby and i get back on it.

Can anyone help me? MSN Number is 10024054

Thanks guys ❤️

Julian

[EastClintwood]

Hello @JBor, and welcome to the community.

The problem can be caused by several reasons these are possible causes:

Re-enable Bluetooth on both devices
Reinstall your Bluetooth driver

Update your Bluetooth driver
Change the power settings of your PC (not in energy-saving mode)
Perform a troubleshooting session (Windows 10/11)

If these steps do not solve the problem, please let us know.

Does the problem only occur if more then one audion source is played at the same tine? 

Greetings
EastClintwood

[JBor]

Hi @EastClintwood,

German or English? I`ll just go ahead in english but if you want, you can respond in German.

First of all thanks for responding in the first place!!

I think this can`t have anything to do with the PC Internal Bluetooth, since i am not connected to that. It is a Wireless Headset with a separate USB-Bluetooth dongle.

Power settings are on "beste Leistung". Troubleshooting Session sais everything is fine.

No - The problem also accurs when there is only one audio source active. Though its cracking significantly less. 

Edit: although it seems to start getting bad once there are more than one Audio source going on. 

Its really weird to me, that after a reboot - everything works without any issue!

Best, Julian  

[EastClintwood]

Hello @JBor, since you posted in the English section, it remains in English. 😄

Have you already updated the drivers of the headset?
If it is possible to connect the headset via AUX, test whether the problems occur there in the same way.

Maybe the manufacturer of the headset is already aware of this problem and can help you better.

Grüße,
EastClintwood